topic Re: ZoneDirector 1100 unresponsive, WIFI down in ZoneDirector

ZoneDirector 1100 unresponsive, WIFI down

lonnie_3404113 — Sat, 28 Feb 2015 13:53:06 GMT

I shutdown my ZD1100 last night in order to move some power cables to a different PDU in my rack. When I restored power, it did not boot properly, and WIFI is down. I've power cycled it a couple times, including moving it back to its original PDU, but it doesn't respond to a ping and the Status light is off, although the Power light and the NIC LED's are on.
What does no Status light mean?

Re: ZoneDirector 1100 unresponsive, WIFI down

craig_burchfiel — Sat, 28 Feb 2015 22:16:49 GMT

go to this artical and see if this helps you.

Re: ZoneDirector 1100 unresponsive, WIFI down

john_d — Sun, 01 Mar 2015 03:10:04 GMT

Sorry to hear about your troubles -- It sounds like your ZD is in Rescue mode. Here's a document describing the recovery procedure: Zone Director 1100 Rescue Mode - Ruckus Support

Basically, it's plugging in an ethernet cable to the second ethernet port then pointing your browser at 192.168.0.2.

From there, it will only accept a specific sequence of upgrades. Having gone through this procedure twice, the sequence that I've found for the minimum number of jumps is:
9.3.2.0.3 -> 9.6.2.0.13 -> 9.8.2.0.15 -> 9.9

Re: ZoneDirector 1100 unresponsive, WIFI down

lonnie_3404113 — Mon, 02 Mar 2015 12:50:52 GMT

Thanks for your help. Which article? Looks like you missed adding a link.

Re: ZoneDirector 1100 unresponsive, WIFI down

lonnie_3404113 — Mon, 02 Mar 2015 12:51:27 GMT

Awesome. This is somewhat different than what Support had me try on Saturday. I'll try this this morning yet.

Re: ZoneDirector 1100 unresponsive, WIFI down

lonnie_3404113 — Mon, 02 Mar 2015 13:42:52 GMT

Bleh... I did your suggested procedure, but still got the message No Storage Connected. Support is RMA'ing my unit as of Saturday. I hoped that using the other NIC would change something, without being real hopeful that it actually would.... I guess if storage is missing, storage is missing, no matter which NIC is used.
Thanks for the advice on upgrade path, I may need that with the new ZD once it comes.

Re: ZoneDirector 1100 unresponsive, WIFI down

marcio_martins — Fri, 30 Dec 2016 21:45:11 GMT

I need your Help I have the same problem

Re: ZoneDirector 1100 unresponsive, WIFI down

marcio_martins — Fri, 30 Dec 2016 21:54:51 GMT

Hello I'm from Brazil, I have the same problem and i need your Help for solve, thank you for it help

Re: ZoneDirector 1100 unresponsive, WIFI down

michael_brado — Tue, 03 Jan 2017 17:32:31 GMT

Please read the article in John's reply above for details on possible recovery, else RMA is only option.

Re: ZoneDirector 1100 unresponsive, WIFI down

anton_adriaanse — Fri, 10 May 2019 11:46:30 GMT

Old problem, but recently occurred again with one of our units.
From rescue mode I did an FDISK, then Upgraded the firmware with 9.3.2.0.3 as above which solved the issue.