https://community.ruckuswireless.com/t5/ZoneDirector/We-have-just-taken-on-an-account-that-has-a-Zone-Director/m-p/14270#M3111 If the previous admin saved a ZD backup (.bak) or debug (.dbg) file, Ruckus tech support can help de-code the previous (current?) admin password.  You would need to open a support case with Ruckus. Thu, 26 Feb 2015 18:02:52 GMT michael_brado 2015-02-26T18:02:52Z https://community.ruckuswireless.com/t5/ZoneDirector/We-have-just-taken-on-an-account-that-has-a-Zone-Director/m-p/14269#M3110 We have just taken on an account that has a Zone Director 3000 I have not seen this kit before we have no ID or Password for the unit and do not wish to loose its current config. Is there a way to retrieve the current password or a way to re set it to known details? Thu, 26 Feb 2015 17:24:15 GMT https://community.ruckuswireless.com/t5/ZoneDirector/We-have-just-taken-on-an-account-that-has-a-Zone-Director/m-p/14269#M3110 martin_turton_7 2015-02-26T17:24:15Z https://community.ruckuswireless.com/t5/ZoneDirector/We-have-just-taken-on-an-account-that-has-a-Zone-Director/m-p/14270#M3111 If the previous admin saved a ZD backup (.bak) or debug (.dbg) file, Ruckus tech support can help de-code the previous (current?) admin password.  You would need to open a support case with Ruckus. Thu, 26 Feb 2015 18:02:52 GMT https://community.ruckuswireless.com/t5/ZoneDirector/We-have-just-taken-on-an-account-that-has-a-Zone-Director/m-p/14270#M3111 michael_brado 2015-02-26T18:02:52Z https://community.ruckuswireless.com/t5/ZoneDirector/We-have-just-taken-on-an-account-that-has-a-Zone-Director/m-p/14271#M3112 Btw, if they didn't change it (bad security), the default is uid = admin, pw = admin. Thu, 26 Feb 2015 18:03:37 GMT https://community.ruckuswireless.com/t5/ZoneDirector/We-have-just-taken-on-an-account-that-has-a-Zone-Director/m-p/14271#M3112 michael_brado 2015-02-26T18:03:37Z https://community.ruckuswireless.com/t5/ZoneDirector/We-have-just-taken-on-an-account-that-has-a-Zone-Director/m-p/14272#M3113 Many thanks for that. I logged a call just prior to posting Thu, 26 Feb 2015 18:13:07 GMT https://community.ruckuswireless.com/t5/ZoneDirector/We-have-just-taken-on-an-account-that-has-a-Zone-Director/m-p/14272#M3113 martin_turton_7 2015-02-26T18:13:07Z