topic Re: ZD1100 upgrade problem: insufficient memory in ZoneDirector

ZD1100 upgrade problem: insufficient memory

marian_hercek — Mon, 23 Oct 2017 08:28:50 GMT

My ZD1100 is running 9.8.0.0 build 373.
I have been trying to upgrade it to 9.8.2.0.15 and it always fails on "insufficient memory" error.
I followed KB article 1689 without success.

Re: ZD1100 upgrade problem: insufficient memory

thomas_fankhaus — Mon, 23 Oct 2017 08:43:27 GMT

follow https://forums.ruckuswireless.com/ruckuswireless/topics/upgrading-problem
try another browser.

Re: ZD1100 upgrade problem: insufficient memory

marian_hercek — Mon, 30 Oct 2017 06:00:16 GMT

I've tried Firefox 45.9 ESR and Internet Explorer 8 without success.

Re: ZD1100 upgrade problem: insufficient memory

thomas_fankhaus — Mon, 30 Oct 2017 06:58:19 GMT

i don't remember what versions i tried and wich version was working.
but i'm sure i was managing it with another browser.
may be also try with a different OS.

Re: ZD1100 upgrade problem: insufficient memory

john_taylor_681 — Mon, 30 Oct 2017 15:18:01 GMT

Use Chrome. When I had a ZD1100, I always had to use Chrome for firmware upgrades.

Re: ZD1100 upgrade problem: insufficient memory

marian_hercek — Tue, 31 Oct 2017 08:37:26 GMT

No change. Tried latest Chrome and same error.
I am unable find any info on flash size. Or any CLI command which would show free space on flash. Firmware zd1100_9.8.2.0.15.ap_9.8.2.0.15.img is almost 63 MBs.

I assume this shows free RAM:
# show sysinfo

Memory Utilization:
Used Bytes= 64131072
Used Percentage= 50%
Free Bytes= 64036864
Free Percentage= 50%

Re: ZD1100 upgrade problem: insufficient memory

john_taylor_681 — Tue, 31 Oct 2017 13:40:44 GMT

Try freeing up memory by following the steps here:
https://support.ruckuswireless.com/answers/000001689

Re: ZD1100 upgrade problem: insufficient memory

marian_hercek — Tue, 31 Oct 2017 14:23:26 GMT

I do it everytime I try to upgrade ZD.

Re: ZD1100 upgrade problem: insufficient memory

thomas_fankhaus — Tue, 31 Oct 2017 15:18:33 GMT

try oldest browser you have. also oldes OS like win XP

Re: ZD1100 upgrade problem: insufficient memory

marian_hercek — Thu, 02 Nov 2017 05:24:02 GMT

I've tried Firefox 45.0.1, 45.9 ESR and Internet Explorer 8.
This is not problem of browser but ZD itself.
As you can see in my previous post, half of memory is free and probably it's not sufficient for upgrading. I also have tried different images.

Re: ZD1100 upgrade problem: insufficient memory

john_taylor_681 — Thu, 02 Nov 2017 17:06:35 GMT

Then I would recommend opening a support case with Ruckus.