topic Re: Cant connect R300 to ZD3025 in ZoneDirector

Cant connect R300 to ZD3025

laurens_van_dui — Thu, 12 Dec 2019 09:05:32 GMT

Can't connect a new R300 AP to a Zonedirector3025.
Firmware of the ZD3025 is 9.8.2.0 build 15

Methodes what i tried.

Update first the firware to 100.1.0.0.194

Connect the AP to the ethernet. Access the AP web. Changed the IP from DHCP to Static IP.
For example the IP number of the special secure VLAN and reboot the AP.

Connect the AP to the Secure VLAN port. Its possible to ping the AP.
Open Putty.

Set director IP "IP of our ZD3025".

Reboot

He will not appear in the AP view of the Zonedirector.

What goes wrong?

Re: Cant connect R300 to ZD3025

DarrelRhodes — Thu, 12 Dec 2019 12:20:12 GMT

Hi Laurens, your ZD3025 is running the minimum software required to support the R300 AP model.

Have you tried factory resetting the AP first? If possible also reboot the ZD if it has been running for a long time.

I would also look at upgrading to 9.8.3. if the above doesn't resolve the issue.

I hope that helps,
Darrel.

Re: Cant connect R300 to ZD3025

michael_brado — Thu, 12 Dec 2019 17:10:49 GMT

Try this one even...

https://support.ruckuswireless.com/documents/1171-zoneflex-9-8-3-mr3-patch-release-notes

https://support.ruckuswireless.com/software/1542-zd3000-9-8-3-0-58-mr3-refresh2-software-release-wpa2-krack-patch

Re: Cant connect R300 to ZD3025

sanjay_kumar — Fri, 13 Dec 2019 01:17:20 GMT

Hi Laurens,

Check the country code of the AP and the ZD.
Also, under the ZD events, do you see any logs for the AP MAC address?

Re: Cant connect R300 to ZD3025

laurens_van_dui — Fri, 13 Dec 2019 12:37:31 GMT

Hello everyone!

The problem is already solved!

There was a certain IP range that was allowed to communicate via the firewall.
We have ensured that more several IP addresses were allowed through the firewall to the zone director.

Thanks for your replys! Ticket can be closed