topic disconnection of 7363 AP from 1100 zd in ZoneDirector

disconnection of 7363 AP from 1100 zd

mohit_kumar_642 — Tue, 11 Mar 2014 07:31:24 GMT

i have connected 12 AP's from 1100 zd...on continuously working the AP 's get disconnected for a while and connects automatically ......So please tell me the reason and solution for that.
plz.....give solution as soon as possible

Re: disconnection of 7363 AP from 1100 zd

max_o_driscoll — Tue, 11 Mar 2014 10:05:17 GMT

More info please.

Firmware? Important.
APs wired to ZD on same subnet?
What does the ZD event log show. AP connected, disconnected, loses heartbeat, and reboots cycle...over what time. All doing the same?

Is this new install or something working okay for a while and now doesn't?

More info is good lets people understand your scenario more easily.

Re: disconnection of 7363 AP from 1100 zd

mohit_kumar_642 — Tue, 11 Mar 2014 10:19:01 GMT

ya sir our AP's are wired on same subnet.....the AP's are working properly upto 4 to 5 hours simultaneously but after 4 to 5 hours all ap's are disconnected for a while and connects auto matically...thats a problem
we first upgrade the firmware andthen degrade the firmware as suggested by the ruckus support

Re: disconnection of 7363 AP from 1100 zd

max_o_driscoll — Tue, 11 Mar 2014 10:29:40 GMT

If you are talking to "support" (assume you have opened a case) then they are the people to advise you. The techs are very good and will help you out.

Suggestions from the forum would only confuse things.

Re: disconnection of 7363 AP from 1100 zd

mohit_kumar_642 — Tue, 11 Mar 2014 10:45:23 GMT

okkkk.......and thanks sir

Re: disconnection of 7363 AP from 1100 zd

primoz_marinsek — Tue, 11 Mar 2014 11:50:26 GMT

Are they PoE or DC powered. I've found sites where AC power rose abouve 240V which caused APs to hang or reboot especially after 8pm when the big power users went off line.

Maybe it's happening to your APs, or switches.

Re: disconnection of 7363 AP from 1100 zd

mohit_kumar_642 — Tue, 11 Mar 2014 11:58:12 GMT

Ya they are PoE ...they are connected with poE injector indivisualy......

Re: disconnection of 7363 AP from 1100 zd

mohit_kumar_642 — Tue, 11 Mar 2014 12:06:21 GMT

today our ZD is running on tunnel mode.........from morning to 5PM it ran fine but issue again create of automatically restarting again....now

Re: disconnection of 7363 AP from 1100 zd

mohit_kumar_642 — Tue, 11 Mar 2014 12:08:42 GMT

dear primoz try to console my issue and give better suggestion.

Re: disconnection of 7363 AP from 1100 zd

jelle_alten_606 — Fri, 14 Mar 2014 18:19:00 GMT

What firmware are you running? How many devices are connected to the APs?

We had issues with 7363s that would run out of memory when there are many clients connecting with certain firmware version.
This would cause reboots of the 7363s. The 7372s just stop accepting new clients, which is better.