topic Re: ZD 1200 ports are not working in ZoneDirector

ZD 1200 ports are not working

romel_subala — Mon, 03 Jul 2017 02:37:43 GMT

Hi, I have a problem with my newly installed ZD1200 but after a month the ports of ZD stop working, no blinking lights from the port of the ZD and even the other port. I tried to reboot but the problem still exist, so my last troubleshooting is to hard reset the device but still won't work. What should I do now? Please help me to solved this issue.

Re: ZD 1200 ports are not working

monnat_systems — Mon, 03 Jul 2017 02:43:02 GMT

RMA and contact support for getting replacement

Re: ZD 1200 ports are not working

romel_subala — Mon, 03 Jul 2017 03:44:32 GMT

Thank you Alpha! but Im still wondering, how this ZD port problem happen?

Re: ZD 1200 ports are not working

michael_brado — Wed, 05 Jul 2017 16:30:20 GMT

But you do see a power LED? Have you tried replacing the ZD power supply?
Try another wall socket power outlet even?

Else, as Monnat advised, pls contact Tech Support with your ZD serial number:
https://support.ruckuswireless.com/contact-us