https://community.ruckuswireless.com/t5/ZoneDirector/where-and-how-to-download-the-license/m-p/10835#M2246 HI Liao, <BR /><BR /> Thank you for being a Part of Ruckus Wireless. <BR /><BR /> I tried from my end by getting in to your account and downloading the licenses. However I am also getting the same error message. <BR /><BR /> Let me escalate this to the concerned department and will have them fix this issue ASAP. <BR /><BR /> However in order to make sure you don't face any down time, I have sent the 200 AP upgraded license file to your email address. <BR /><BR /> Please check the same and let me know if you have received and if the system is up and running with the licenses. <BR /><BR /> Thanks, <BR /> Vidhya <BR /> Ruckus Customer Support. Mon, 03 Nov 2014 22:52:38 GMT liao_leiyong 2014-11-03T22:52:38Z https://community.ruckuswireless.com/t5/ZoneDirector/where-and-how-to-download-the-license/m-p/10833#M2244 Mon, 03 Nov 2014 07:35:50 GMT https://community.ruckuswireless.com/t5/ZoneDirector/where-and-how-to-download-the-license/m-p/10833#M2244 liao_leiyong 2014-11-03T07:35:50Z https://community.ruckuswireless.com/t5/ZoneDirector/where-and-how-to-download-the-license/m-p/10834#M2245 I will download the license which SN is 391408000046, but it notes me as belowing <span class="lia-inline-image-display-wrapper" image-alt="Image_ images_messages_5f91c414135b77e247950c16_13b44e59a0a47d464279c91d255e3704_Catch06DF1103152807_inline-8825c52c-df7b-4ee0-96c7-bb7cd19baefa-895630247.jpg1415000482"><img src="https://community.ruckuswireless.com/t5/image/serverpage/image-id/502iF852959AF7BE4E7B/image-size/large?v=v2&amp;px=999" role="button" title="Image_ images_messages_5f91c414135b77e247950c16_13b44e59a0a47d464279c91d255e3704_Catch06DF1103152807_inline-8825c52c-df7b-4ee0-96c7-bb7cd19baefa-895630247.jpg1415000482" alt="Image_ images_messages_5f91c414135b77e247950c16_13b44e59a0a47d464279c91d255e3704_Catch06DF1103152807_inline-8825c52c-df7b-4ee0-96c7-bb7cd19baefa-895630247.jpg1415000482" /></span> Mon, 03 Nov 2014 07:41:53 GMT https://community.ruckuswireless.com/t5/ZoneDirector/where-and-how-to-download-the-license/m-p/10834#M2245 liao_leiyong 2014-11-03T07:41:53Z https://community.ruckuswireless.com/t5/ZoneDirector/where-and-how-to-download-the-license/m-p/10835#M2246 HI Liao, <BR /><BR /> Thank you for being a Part of Ruckus Wireless. <BR /><BR /> I tried from my end by getting in to your account and downloading the licenses. However I am also getting the same error message. <BR /><BR /> Let me escalate this to the concerned department and will have them fix this issue ASAP. <BR /><BR /> However in order to make sure you don't face any down time, I have sent the 200 AP upgraded license file to your email address. <BR /><BR /> Please check the same and let me know if you have received and if the system is up and running with the licenses. <BR /><BR /> Thanks, <BR /> Vidhya <BR /> Ruckus Customer Support. Mon, 03 Nov 2014 22:52:38 GMT https://community.ruckuswireless.com/t5/ZoneDirector/where-and-how-to-download-the-license/m-p/10835#M2246 liao_leiyong 2014-11-03T22:52:38Z