topic Re: Upgrading ZD1000 3.3.0.x to the latest version. in ZoneDirector

Upgrading ZD1000 3.3.0.x to the latest version.

sean_keys — Thu, 27 Feb 2014 18:38:31 GMT

When trying to upgrade my ZD1000 firmware from version 3.0.3.0(yes very old) to the latest, it just says "uploading..." after I click on the firmware file that I want to upload. I don't think it takes 30 minutes to push the firmware to the device.

Re: Upgrading ZD1000 3.3.0.x to the latest version.

keith_redfield — Thu, 27 Feb 2014 19:01:21 GMT

Unfortunately you can't upgrade directly. You need to do quite a few stepwise upgrades to move up from a version that old. Please contact support so they can help you through this - we probably don't even have your next valid release posted to the support site.

Re: Upgrading ZD1000 3.3.0.x to the latest version.

sean_keys — Thu, 27 Feb 2014 19:28:46 GMT

I noticed that anything but the latest requires premium support, which is a bit concerning as this is a simple DIY task IMO.

Re: Upgrading ZD1000 3.3.0.x to the latest version.

keith_redfield — Thu, 27 Feb 2014 20:57:43 GMT

It would have been about 3 years ago 🙂 Now not so much since you've got so many to go through. We did open up the download restriction on the final release for the ZD1000 (it's now EOL and no longer actively supported). I could open up the others, but it still won't help you as you need to get some versions that are tucked away in the archives.

Like virtually all enterprise network vendors, we do normally restrict access to software upgrades to customers with either active support contracts or remaining SW warranty (which is 90-days from receipt).

Re: Upgrading ZD1000 3.3.0.x to the latest version.

michael_brado — Fri, 28 Feb 2014 00:10:44 GMT

Sean Keys,

Open a case with us and ask for Michael Brado. I'm an old-timer and might
still have some of the old ZD1000 firmware images. You may not be able to
upgrade higher than 7.1 however, if you have one of the very early/initial ZD1ks.

- Michael Brado

Re: Upgrading ZD1000 3.3.0.x to the latest version.

sean_keys — Fri, 28 Feb 2014 00:13:50 GMT

"Like virtually all enterprise network vendors, we do normally restrict access to software upgrades to customers with either active support contracts or remaining SW warranty (which is 90-days from receipt)."

That would make sense, but you offer the latest firmare for that product anyway.

Re: Upgrading ZD1000 3.3.0.x to the latest version.

sean_keys — Fri, 28 Feb 2014 00:14:11 GMT

Thanks Mike, will do 🙂

Re: Upgrading ZD1000 3.3.0.x to the latest version.

keith_redfield — Fri, 28 Feb 2014 00:19:07 GMT

Yes, since upgrade support is a key value proposition for support contracts, and ZD1000 customers no longer can have that we decided to bend the rules a bit for that product. We also want everyone on the latest release where possible and so that's why only that version is open.