topic Re: Upgrading ZD1100 from 9.6.1 in ZoneDirector

Upgrading ZD1100 from 9.6.1

jd_walker — Mon, 24 Feb 2014 17:05:56 GMT

I am unable to upgrade my ZD1100 from 9.6.1. I am trying to install 9.7.0 but I have also tried installing 9.6.2 with no success. The GUI hangs at upgrading ... 0% and the status indicator flashes red. I did a factory default prior to attempting to upgrade and have tried and reset several times.

Anyone have any suggestions or similar experience?

Re: Upgrading ZD1100 from 9.6.1

keith_redfield — Mon, 24 Feb 2014 21:07:28 GMT

Did you try power-cycling the unit as recommended in the special upgrade instructions that front-end the download?

Re: Upgrading ZD1100 from 9.6.1

jd_walker — Mon, 24 Feb 2014 21:11:17 GMT

Yes, I waited 25 minutes to be sure, then pulled the power for 10 seconds and then tried again. I've done this a few times attempting the different versions as well.

Re: Upgrading ZD1100 from 9.6.1

keith_redfield — Mon, 24 Feb 2014 21:47:00 GMT

Definitely open a support case as this is outside the "normal" behavior. https://support.ruckuswireless.com/co...

Re: Upgrading ZD1100 from 9.6.1

jeff_bingham — Wed, 15 Feb 2017 15:20:21 GMT

Old topic, but I recently had this issue and Support had me download Firefox 45 and then surf to about:config, search for and change security.tls.unrestricted_rc4_fallback to user mode. I just clicked on it once to change it and then I saved the settings and performed the upgrade and it actually worked slowly but surely. I went directly from 9.6.1 to 9.8.3.0.44