topic Re: Unable to power recent model APs with newer model PowerDsine 9524 in ZoneDirector

Unable to power recent model APs with newer model PowerDsine 9524

james_anderson1 — Fri, 21 Feb 2014 21:44:00 GMT

I am unable to POE any recent model ruckus APs with a PowerDsine 9524 (this is a newer model midspan). They will power up with a PowerDsine 9024. The 9524 has no issue powering other POE devices or older model ruckus APs. I've tried over 5 different current models of AP's with no success. The PowerDsine 9524 is in a default configuration. Any suggestions?

Re: Unable to power recent model APs with newer model PowerDsine 9524

keith_redfield — Sat, 22 Feb 2014 16:55:14 GMT

James, I've opened a case for you off this post. A support engineer should be contacting you shortly.

Re: Unable to power recent model APs with newer model PowerDsine 9524

james_anderson1 — Mon, 24 Feb 2014 19:07:09 GMT

Two of the newer AP's were zoneflex 7372 & 7363. The older model was a 7962 (dome style).

Change to PowerDsine 9564 default status has powered up the newer AP's. Specific change was System Configuration - Product Parameters: System Detection Method (PD Detection Method) changed from 'IEEE802.3af + IEEE802.3at' to 'IEEE802.3af + IEEE802.3at + Legacy'.

At least now I can power up the AP's.

Re: Unable to power recent model APs with newer model PowerDsine 9524

keith_redfield — Mon, 24 Feb 2014 21:05:43 GMT

James, thanks for the update. We're looking into whether this is expected behavior or not, but your information will certainly help other customers, so much appreciated!