topic Re: iPhone user who can't get past the guest_access login screen in ZoneDirector

iPhone user who can't get past the guest_access login screen

jeff_turner_g7n — Tue, 05 Jun 2018 18:53:38 GMT

We recently rolled out Zone Director and started issuing guest pass keys to employees and visitors. One employee with an iPhone SE reported his key didn't work so I issued him a new one. That didn't work either, so I had him demo the problem. When the login page pops up, he enters the key and then... northing; just a little spinner at the top of the screen. Problem persists after phone is restarted. I also have an SE and have no problems. Has anyone seen this before and know how to resolve it?

Re: iPhone user who can't get past the guest_access login screen

herminio_bisnet — Tue, 05 Jun 2018 18:58:04 GMT

Hi,
See if the firmware version is the same on both iPhone

Re: iPhone user who can't get past the guest_access login screen

jeff_turner_g7n — Wed, 06 Jun 2018 17:49:26 GMT

Both firmware and iOS version are identical between the working and non-working phones.

Re: iPhone user who can't get past the guest_access login screen

herminio_bisnet — Wed, 06 Jun 2018 19:08:56 GMT

Since your phone is working, I don't think it is a problem with the ZD or your WLAN configuration.Try to connect the phone on another WLAN, create a new WLAN with WPA2 to test.Take a look if he has static IP configured on his device.Does the ZD show logs about this client?

Re: iPhone user who can't get past the guest_access login screen

jeff_turner_g7n — Wed, 06 Jun 2018 21:25:39 GMT

After also trying some Apple Communities advice for iPhones that can't connect to open WiFi networks with a login page we identified that the problem phone had "Block All Cookies" enabled for Safari. Once we disabled this setting the Ruckus login page worked normally.

Re: iPhone user who can't get past the guest_access login screen

herminio_bisnet — Thu, 07 Jun 2018 12:51:06 GMT

Great o/