topic Re: Is anyone else not receiving "Lost Contact" alarms with 9.10 ZD 3k? in ZoneDirector

Is anyone else not receiving "Lost Contact" alarms with 9.10 ZD 3k?

alan_rothenstre — Thu, 26 Mar 2015 20:14:28 GMT

I just upgraded our ZD3k to version 9.10 release 218. Since the upgrade I am not receiving any alarms. When I do a test, I receive the email. Is anyone experiencing an issue with receiving alarm messages?

Re: Is anyone else not receiving "Lost Contact" alarms with 9.10 ZD 3k?

it_director_714 — Thu, 26 Mar 2015 22:08:35 GMT

I'm also on 9.10 release 218. I still receive rogue AP alert emails. I disconnected an AP about 10 minutes ago and have not received an email alert. The AP shows "disconnected" in the dashboard. Test email came thru fine. I know I received AP lost contact alerts on an earlier version of the firmware.

Re: Is anyone else not receiving "Lost Contact" alarms with 9.10 ZD 3k?

michael_brado — Mon, 30 Mar 2015 18:06:42 GMT

Disconnected APs (or lost heartbeats) will take 20 minutes before the ZD should email you about AP lost connections. Did you eventually get an email alert in your test?

Re: Is anyone else not receiving "Lost Contact" alarms with 9.10 ZD 3k?

it_director_714 — Mon, 30 Mar 2015 19:35:52 GMT

Ha! I didn't wait long enough. Today I disconnected an AP and waited, and yes, I did receive an email 20 minutes later. So it seems to be working fine, though the delay in sending the email seems rather long.

Re: Is anyone else not receiving "Lost Contact" alarms with 9.10 ZD 3k?

michael_brado — Mon, 30 Mar 2015 21:59:17 GMT

Thanks for your follow-up confirmation Bob!

Re: Is anyone else not receiving "Lost Contact" alarms with 9.10 ZD 3k?

michael_brado — Mon, 30 Mar 2015 22:00:04 GMT

We don't want you chasing false alarms...

Re: Is anyone else not receiving "Lost Contact" alarms with 9.10 ZD 3k?

milorad_velemir — Tue, 22 Sep 2015 12:14:25 GMT

Hello, is it possible to reduce time by using CLI? Thank you

Re: Is anyone else not receiving "Lost Contact" alarms with 9.10 ZD 3k?

krishan_parasha — Tue, 05 Mar 2019 14:48:03 GMT

hello Michael Brado i did not receive alarms of ap lost even i waited whole day firmware is 9.7.0.0 bulid 220
please help even i am getting rouge device alarm