topic Re: Email to renewals@ruckuswireless.com in ZoneDirector

Email to renewals@ruckuswireless.com

sander_groen — Mon, 04 Jun 2018 13:14:28 GMT

How long does renewals@ruckuswireless.com normally take to answer questions regarding renewals of service contracts? Send an email 1 and a half weeks ago but still no answer...

Re: Email to renewals@ruckuswireless.com

abilash_p_r — Mon, 04 Jun 2018 14:05:53 GMT

Hi Sander,

Apologies for long delay, could you please post your question on this ? or please forward it to abilash.pr@ruckuswireless.com. I would have it forwarded to concern team and have your question answered.

Thank you.

Regards,
Abilash PR.

Re: Email to renewals@ruckuswireless.com

eightohtwoeleve — Mon, 04 Jun 2018 20:21:03 GMT

How about his concern that the email address doesn't get addressed in a timely manner? Does that go to the "concern team" as well?

Re: Email to renewals@ruckuswireless.com

michael_brado — Thu, 07 Jun 2018 20:43:06 GMT

Hi,

We receive and process emails to 'renewals' 24 x 7, but the back-end processing may take 24-48 hours for the outgoing SPA.
Abilash offered to look into it (thanks Abilash).

Sander, have you received your reply yet?

Re: Email to renewals@ruckuswireless.com

michael_brado — Thu, 07 Jun 2018 21:29:18 GMT

Sander, I find s/n 231508000476 is registered to a Hotel (I can't say which one here), and the other
s/n is not registered.

If you are not working with a Hotel, I would contact the folks you bought the ZDs from and get proper
documentation of their original POs. You would need this to register the ZDs to get support for firmware
upgrades, knowledge base articles, etc.

Re: Email to renewals@ruckuswireless.com

sander_groen — Thu, 07 Jun 2018 21:33:47 GMT

I know which hotel actually, but the device was taken from a hotel that went bankrupt and put on eBay. So I guess that is a dead end. So I'm out of options here?

Re: Email to renewals@ruckuswireless.com

michael_brado — Thu, 07 Jun 2018 21:51:48 GMT

No... If you buy anything, like one more AP, with support, you will have access to ZD1200 firmware updates too.
Factory default them, load new code, admin passwords, and new configurations, and you're in business!

Re: Email to renewals@ruckuswireless.com

sander_groen — Fri, 08 Jun 2018 05:59:05 GMT

Hi Michael, thanks for your reply. So the story is slightly different. My devices are not RMA, but in order to get support for the device which currently has a support contract I need the original invoice. Why is that? What about the second device, since it's not registered, can it be registered under my name? What are my options with that device? Thanks!