topic Re: I forgot the new admin and password? please help. in ZoneDirector

I forgot the new admin and password? please help.

jun_adane — Tue, 05 Apr 2016 05:57:08 GMT

hi , can i ask how to get access of my zone director 1200, i change the admin password, but i forgot the new admin and password? please help.

Re: I forgot the new admin and password? please help.

monnat_systems — Tue, 05 Apr 2016 12:24:43 GMT

Jun,

Did you take backup of the controller config?
or
Did you take ZD debug of the controller?

If answer to both question - above is NO then there is NO option to recover. Better factory reset and re-configure..

Re: I forgot the new admin and password? please help.

jun_adane — Thu, 07 Apr 2016 06:43:18 GMT

Hi Monnat, thanks for the reply, can i ask how to factory reset? We try to press the reset botton but nothing happen?
Please help.

thanks,

jun

Re: I forgot the new admin and password? please help.

monnat_systems — Thu, 07 Apr 2016 09:34:55 GMT

there is a hard reset hole on the unit.. Get a tooth pick or paperclip, insert and the keep the button inside pressed for 10 secs and release it. This has to be done when ZD is powered ON. Once you release, status LED on the ZD should change...

Re: I forgot the new admin and password? please help.

patrick_schroff — Thu, 07 Apr 2016 09:35:16 GMT

Hi jun

Press the reset button for at least 15 seconds, if you just press it the ZD will only restart

Patrick

Re: I forgot the new admin and password? please help.

michael_brado — Thu, 07 Apr 2016 22:41:29 GMT

The front of a ZD1200 has one reset/indented hole to the left of the Eth ports, labeled "RESET". This is a SW reset (like a reboot).

The reset/indented hole to the right of the Console port, labled "F/D" is the Factory Default reset button.

Re: I forgot the new admin and password? please help.

edher_angel_vel — Tue, 30 Jan 2018 22:22:20 GMT

if I had the configuration backup of my ZD3000.
Could I recover the controller's administration?

or is there any other way to recover the user and password of my zd device?
please help me

Re: I forgot the new admin and password? please help.

deyanira_cruz — Mon, 10 Aug 2020 00:20:42 GMT

I forgot the new admin and password

Re: I forgot the new admin and password? please help.

sanjay_kumar — Mon, 10 Aug 2020 04:04:17 GMT

Hi Deyanira,

If you taken the ZD backup after changing the password, then we can recover the current password. Or if you have the backup before changing the password, then you can restore the backup file and login with the old password.

If you do not have the backup file, then the only option is to rest the ZD and reconfigure it.

Re: I forgot the new admin and password? please help.

syamantakomer — Mon, 10 Aug 2020 10:42:38 GMT

Hi Deyanira,

In addition to Sanjay's suggestions, support can also recover password and the backup if you have any debug file collected from ZD in past (may be for a support case).

Regards,
Syamantak Omer