topic get support service days remaning from CLI in ZoneDirector

get support service days remaning from CLI

alexandre_allai — Mon, 27 Nov 2017 15:26:37 GMT

Hi,

Is there any command to get the "support service" remaning on Ruckus controller form CLI ?
I only have this banner from WebUI "The Support Service will expire in [66] days......"

This is for an assesment of 1000 ZD so going to WebUI is not possible, only "script way".
Nothing found in CLI Reference Guide.

Thanks for you help !

Alexandre.

Re: get support service days remaning from CLI

martin_martin — Mon, 27 Nov 2017 15:32:23 GMT

Hi Alexandre,
Sorry there is no CLI command to get this data.

Kind regards
Martin

Re: get support service days remaning from CLI

doug_marks_1bb7 — Mon, 27 Nov 2017 15:32:48 GMT

Not that I am aware of.

Re: get support service days remaning from CLI

max_o_driscoll — Mon, 27 Nov 2017 15:57:55 GMT

I assume you mean this delightful red banner that I have also received in last few days.

Still pondering what, if anything, to do (or worry) about it.

ZD has worked flawlessly for 5yrs.
No more firmware upgrades as ZD EOL with 7363 APs also EOL and f/w limited to 9.10.2
End of lifetime hardware warranty. Pity.

So not sure what "active support" will gain me. Hmm.
Sorry - slightly off topic.

Re: get support service days remaning from CLI

alexandre_allai — Mon, 27 Nov 2017 16:04:52 GMT

active-support mean flow less upgrade. With KRACK bug, patching become very trendy this time.

Re: get support service days remaning from CLI

nat_nat — Tue, 28 Nov 2017 03:55:33 GMT

Actually, you could try the following CLI to know about Support entitlement details.

1. SSH into ZD

2. ruckus# config

You have all rights in this mode.

3. ruckus(config)# system

ruckus(config-sys)# show support-entitle

Serial Number: 231508000288

Services purchased: 904

Date to Start :Tue Sep 29 17:00:00 2015

Date to End: Wed Sep 30 16:59:00 2020

The "Date to End" is the one tells you when that particular ZD's Support contract is expiring.

Re: get support service days remaning from CLI

alexandre_allai — Tue, 28 Nov 2017 07:46:29 GMT

This is brilliant, many thanks !
I can script that.

Re: get support service days remaning from CLI

martin_martin — Tue, 28 Nov 2017 12:37:37 GMT

Guess I was wrong.
Sorry
Martin