topic Re: Management IP doesnt work when redundant controller is active in ZoneDirector

Management IP doesnt work when redundant controller is active

leonard_tsang — Fri, 19 Jul 2013 10:20:45 GMT

Everything is OK when the primary controller is active but when the redundant controller kicks in as active, the management IP stops working...

Running 9.6 on a ZD3000

Re: Management IP doesnt work when redundant controller is active

stuart_white_57 — Fri, 19 Jul 2013 10:41:54 GMT

Hi I have seen this issue on a customers site before.

Do you have a gateway specified in the management interface?
If the two physical IPs of the controller and the "VIP" address are in the same VLAN then do not specify the gateway on the mgmt interface.

Re: Management IP doesnt work when redundant controller is active

leonard_tsang — Fri, 19 Jul 2013 12:42:19 GMT

In the management setup I didnt tick the box to specify a gateway for the management IP.

Re: Management IP doesnt work when redundant controller is active

stuart_white_57 — Fri, 19 Jul 2013 12:43:36 GMT

Are the physical and mgmt IP address all in the same local subnet?

Re: Management IP doesnt work when redundant controller is active

leonard_tsang — Fri, 19 Jul 2013 12:44:41 GMT

And also sometimes when I try to go to the management IP in a web browser, it crashes the active controller and thus cannot reach it on its own IP until a minute or so after.

Re: Management IP doesnt work when redundant controller is active

stuart_white_57 — Fri, 19 Jul 2013 13:06:27 GMT

Could you explain the topology of the network and where the controllers live please

Re: Management IP doesnt work when redundant controller is active

leonard_tsang — Fri, 19 Jul 2013 13:14:21 GMT

controller IPs 172.17.80.11/172.17.80.12
mgmt IP 172.17.80.10

yes same subnet

Re: Management IP doesnt work when redundant controller is active

stuart_white_57 — Fri, 19 Jul 2013 13:16:03 GMT

Thanks, and what code is running on your controllers?

Re: Management IP doesnt work when redundant controller is active

stuart_white_57 — Fri, 19 Jul 2013 13:17:21 GMT

And you don't have them physically attached together with a single Ethernet?

I.e they are uplinked to the same or separate switch once?

Re: Management IP doesnt work when redundant controller is active

leonard_tsang — Fri, 19 Jul 2013 13:19:40 GMT

controllers are connected to a HP2510G with the servers.
The HP2510 is connected to a layer 3 3com E5500G
The 3com connects to two core distribution switches HP 5406 ZL

Re: Management IP doesnt work when redundant controller is active

ramprakash — Fri, 19 Jul 2013 13:21:12 GMT

Leonard Tsang, if your browser causing ZD to crash for whatever reason then it for sure needs investigations hence request to open a ticket with our support team with following info:

Debug file for both ZD's need to be collected.
which browser and its version?
Also pls chk if you are able to see this same issue on a different browser and on a different machine?
Is something specific being done which causes this or anything?

regards

Ramprakash

Re: Management IP doesnt work when redundant controller is active

leonard_tsang — Fri, 19 Jul 2013 13:22:50 GMT

They are each plugged into there own separate port on the 2510G

Re: Management IP doesnt work when redundant controller is active

leonard_tsang — Fri, 19 Jul 2013 13:23:09 GMT

Im running 9.6

Re: Management IP doesnt work when redundant controller is active

leonard_tsang — Fri, 19 Jul 2013 13:23:44 GMT

9.6.0.0 build 267

Re: Management IP doesnt work when redundant controller is active

stuart_white_57 — Fri, 19 Jul 2013 13:25:20 GMT

Yes in that case, please create a ticket as per Ramprakash's request

Re: Management IP doesnt work when redundant controller is active

leonard_tsang — Fri, 19 Jul 2013 13:33:42 GMT

Just a quick question, we are in the process of setting it all up.

Do the switch port where the Aps are connect to have to be VLAN'd and Trucked?

Does the switch uplink have to VLAN'd and truncked also?