topic Re: Users not being prompted to sign into ruckus by browser in ZoneDirector

Users not being prompted to sign into ruckus by browser

mark_layman — Mon, 22 May 2017 15:53:50 GMT

Users not being prompted to sign into ruckus by browser. Sometimes they are and sometimes it takes several attempts before they are ever prompted to enter their credentials. Does anyone know what can cause this issue?

Re: Users not being prompted to sign into ruckus by browser

michael_brado — Thu, 25 May 2017 17:38:10 GMT

Not enough information. Controller, WLAN type, Client type, etc.
Chat with Tech Support? https://support.ruckuswireless.com/contact-us

Re: Users not being prompted to sign into ruckus by browser

mark_layman — Fri, 26 May 2017 20:43:44 GMT

The APs are R500's with Zone Director ZD1200 running version 9.12.2.0 build 204. The clients are running Windows 7 Pro (x64) with IE11, WLAN is using wpa2/open.

Please let me know if you need more info. Thanks!

Mark

Re: Users not being prompted to sign into ruckus by browser

michael_brado — Wed, 31 May 2017 17:08:00 GMT

Please work with TS, contact info above.

Re: Users not being prompted to sign into ruckus by browser

irvan_irvan — Fri, 02 Jun 2017 06:56:19 GMT

Are you enable client issolation on that wlan(ssid) ?