https://community.ruckuswireless.com/t5/ZoneDirector/WIFI-Problem-with-macOS-Sierra-10-12-x/m-p/6861#M1107 Why are they disconnecting?&nbsp; <BR /><BR /><BR /><BR /> Use ZoneDirector&nbsp;Debug Logs and AP support info files&nbsp;to track a problematic client MAC address.<BR /><BR /> &nbsp;<BR /><BR /> 1.&nbsp; On Administer/Diagnostics page, in Debug Logs section, click boxes for Access Points, 802.1x and Client Association.<BR /><BR /> 2.&nbsp; Enter problematic client MAC address in the box at the bottom of the section, and click Apply.<BR /><BR /> 3.&nbsp; When client reports having problems, click Save Debug Info button to save debug logs.<BR /><BR /> 4. On Monitor/Access Points page, for the AP that the Client is on last, click the blue/green icon to the far right (System Info).<BR /><BR /> 5. Analyze information for client MAC connectivity in the AP Support Info file, and if necessary provide ZD debug log and MAC to Ruckus Tech Support.<BR /><BR /> &nbsp;<BR /><BR /> &nbsp; Wed, 23 May 2018 20:41:33 GMT michael_brado 2018-05-23T20:41:33Z https://community.ruckuswireless.com/t5/ZoneDirector/WIFI-Problem-with-macOS-Sierra-10-12-x/m-p/6860#M1106 users use Macos sierro usually disconnect wifi<BR /><BR />we use ZD1200, AP R510 , Firmware&nbsp;Version9.13.3.0 build 157 Wed, 23 May 2018 06:47:55 GMT https://community.ruckuswireless.com/t5/ZoneDirector/WIFI-Problem-with-macOS-Sierra-10-12-x/m-p/6860#M1106 nghia_ngo_trong 2018-05-23T06:47:55Z https://community.ruckuswireless.com/t5/ZoneDirector/WIFI-Problem-with-macOS-Sierra-10-12-x/m-p/6861#M1107 Why are they disconnecting?&nbsp; <BR /><BR /><BR /><BR /> Use ZoneDirector&nbsp;Debug Logs and AP support info files&nbsp;to track a problematic client MAC address.<BR /><BR /> &nbsp;<BR /><BR /> 1.&nbsp; On Administer/Diagnostics page, in Debug Logs section, click boxes for Access Points, 802.1x and Client Association.<BR /><BR /> 2.&nbsp; Enter problematic client MAC address in the box at the bottom of the section, and click Apply.<BR /><BR /> 3.&nbsp; When client reports having problems, click Save Debug Info button to save debug logs.<BR /><BR /> 4. On Monitor/Access Points page, for the AP that the Client is on last, click the blue/green icon to the far right (System Info).<BR /><BR /> 5. Analyze information for client MAC connectivity in the AP Support Info file, and if necessary provide ZD debug log and MAC to Ruckus Tech Support.<BR /><BR /> &nbsp;<BR /><BR /> &nbsp; Wed, 23 May 2018 20:41:33 GMT https://community.ruckuswireless.com/t5/ZoneDirector/WIFI-Problem-with-macOS-Sierra-10-12-x/m-p/6861#M1107 michael_brado 2018-05-23T20:41:33Z