https://community.ruckuswireless.com/t5/ZoneDirector/Upgrade-Zone-Director-1000-caught/m-p/6638#M1050 Good afternoon, everyone! <BR /><BR /> I started to update my Zone Director 1000 for version zd1k_9-1.3.4.0.15.ap_9.3.4.0.15, however the update crashed by 59%, what do I do? <BR /><BR /> hugs <BR /> Stewart Tawer <span class="lia-inline-image-display-wrapper" image-alt="Image_ images_messages_5f91c3dc135b77e2478b7d94_affc0d0fc930dbc752b779df7ec6e980_Capturar_inline-77e0349a-addf-41b6-8672-6d28ec49a928-14729487.JPG1390408702"><img src="https://community.ruckuswireless.com/t5/image/serverpage/image-id/299i614A0D32B3C6956A/image-size/large?v=v2&amp;px=999" role="button" title="Image_ images_messages_5f91c3dc135b77e2478b7d94_affc0d0fc930dbc752b779df7ec6e980_Capturar_inline-77e0349a-addf-41b6-8672-6d28ec49a928-14729487.JPG1390408702" alt="Image_ images_messages_5f91c3dc135b77e2478b7d94_affc0d0fc930dbc752b779df7ec6e980_Capturar_inline-77e0349a-addf-41b6-8672-6d28ec49a928-14729487.JPG1390408702" /></span> Wed, 22 Jan 2014 16:38:42 GMT usina_caete_uni 2014-01-22T16:38:42Z https://community.ruckuswireless.com/t5/ZoneDirector/Upgrade-Zone-Director-1000-caught/m-p/6638#M1050 Good afternoon, everyone! <BR /><BR /> I started to update my Zone Director 1000 for version zd1k_9-1.3.4.0.15.ap_9.3.4.0.15, however the update crashed by 59%, what do I do? <BR /><BR /> hugs <BR /> Stewart Tawer <span class="lia-inline-image-display-wrapper" image-alt="Image_ images_messages_5f91c3dc135b77e2478b7d94_affc0d0fc930dbc752b779df7ec6e980_Capturar_inline-77e0349a-addf-41b6-8672-6d28ec49a928-14729487.JPG1390408702"><img src="https://community.ruckuswireless.com/t5/image/serverpage/image-id/299i614A0D32B3C6956A/image-size/large?v=v2&amp;px=999" role="button" title="Image_ images_messages_5f91c3dc135b77e2478b7d94_affc0d0fc930dbc752b779df7ec6e980_Capturar_inline-77e0349a-addf-41b6-8672-6d28ec49a928-14729487.JPG1390408702" alt="Image_ images_messages_5f91c3dc135b77e2478b7d94_affc0d0fc930dbc752b779df7ec6e980_Capturar_inline-77e0349a-addf-41b6-8672-6d28ec49a928-14729487.JPG1390408702" /></span> Wed, 22 Jan 2014 16:38:42 GMT https://community.ruckuswireless.com/t5/ZoneDirector/Upgrade-Zone-Director-1000-caught/m-p/6638#M1050 usina_caete_uni 2014-01-22T16:38:42Z https://community.ruckuswireless.com/t5/ZoneDirector/Upgrade-Zone-Director-1000-caught/m-p/6639#M1051 What version did you upgrade from? There is a specific required path in order to have successful upgrades (it's in the Release Notes as well as a KB article). If you followed the correct path, <BR /><BR /> Try to SSH into the ZD using Putty or similar SSH client - if that works, re-boot it from the CLI (&gt;reboot ) <BR /> If that doesn't work, wait at least 30minutes then power-cycle the ZD <BR /><BR /> It may be in rescue mode - <A href="https://support.ruckuswireless.com/answers/000001481" rel="nofollow">https://support.ruckuswireless.com/an...</A> <BR /><BR /> If it still fails, contact support to open a case. Wed, 22 Jan 2014 17:31:58 GMT https://community.ruckuswireless.com/t5/ZoneDirector/Upgrade-Zone-Director-1000-caught/m-p/6639#M1051 keith_redfield 2014-01-22T17:31:58Z