topic Re: Uninstable wifi connexion in Wireless Questions and Best Practices

Uninstable wifi connexion

ismael_kouma — Thu, 30 Mar 2017 12:44:45 GMT

Hi I have a network with 70 R300 and 13 R500 in a hotel with a SZ100 controller
connexion in room are really unstable.
Some devices have repeatydealy connexion and deconnexion issue (most are Iphone, IPAD, Mac book)
Did you have any solution for me please?
i am extenuated

bellow you have some logs from my network if it can help you?

Re: Uninstable wifi connexion

andrea_coppini — Thu, 30 Mar 2017 12:49:15 GMT

Where are you located? Have you worked with a hotel partner to fine tune the network? What kind of signal strengths are you getting in the rooms?

Re: Uninstable wifi connexion

ismael_kouma — Thu, 30 Mar 2017 13:44:39 GMT

i get arround -70dbm in room.
i am located in Ghana

Re: Uninstable wifi connexion

martin_martin — Fri, 31 Mar 2017 10:01:59 GMT

Hi,
As this setup is important to you i suggest you to open a case via support.ruckuswireless.com so our support team can assist you.

From the information you have provided above we cannot say directly were the issue is, as many info is still missing.

Kind regards
Martin