https://community.ruckuswireless.com/t5/Wireless-Questions-and-Best/Since-9-6-upgrade-our-company-laptop-access-has-stopped-working/m-p/18140#M928 We are running a ZD 1100 that is configured to use a certificate based authentication to get on our company network. The laptop has to have this certificate installed (done through group policy) and be a member of a certain group (which I have verified). However now When I click to connect to our company wifi I either can't connect at all or I get prompted for login cred's (which shouldn't be happening) and even after typing them in it still fails. When I look at the log files on the radius server I see a few Audit fauilres but this one caught my eye. I was wondering if someone could give me some more info on it. I didn't set this system up, but is there an account that the Ruckus box would need to have set up to access AD? I thought it was just forwarding the requests through it? <BR /> Network Policy Server denied access to a user. <BR /><BR /> Contact the Network Policy Server administrator for more information. <BR /><BR /> User: <BR /> Security ID: NULL SID <BR /> Account Name: admin <BR /> Account Domain: FRIVER <BR /> Fully Qualified Account Name: FRIVER\admin <BR /><BR /> Client Machine: <BR /> Security ID: NULL SID <BR /> Account Name: - <BR /> Fully Qualified Account Name: - <BR /> OS-Version: - <BR /> Called Station Identifier: - <BR /> Calling Station Identifier: - <BR /><BR /> NAS: <BR /> NAS IPv4 Address: 192.168.1.6 <BR /> NAS IPv6 Address: - <BR /> NAS Identifier: C0-8A-DE-1D-57-1E <BR /> NAS Port-Type: Wireless - IEEE 802.11 <BR /> NAS Port: - <BR /><BR /> RADIUS Client: <BR /> Client Friendly Name: Rukus <BR /> Client IP Address: 192.168.1.6 <BR /><BR /> Authentication Details: <BR /> Connection Request Policy Name: Secure Wireless Connections <BR /> Network Policy Name: - <BR /> Authentication Provider: Windows <BR /> Authentication Server: RADIUS-01.FRIVER.LOCAL <BR /> Authentication Type: PAP <BR /> EAP Type: - <BR /> Account Session Identifier: - <BR /> Logging Results: Accounting information was written to the local log file. <BR /> Reason Code: 16 <BR /> Reason: Authentication failed due to a user credentials mismatch. Either the user name provided does not map to an existing user account or the password was incorrect. Thu, 19 Sep 2013 13:38:42 GMT robin_goins 2013-09-19T13:38:42Z https://community.ruckuswireless.com/t5/Wireless-Questions-and-Best/Since-9-6-upgrade-our-company-laptop-access-has-stopped-working/m-p/18140#M928 We are running a ZD 1100 that is configured to use a certificate based authentication to get on our company network. The laptop has to have this certificate installed (done through group policy) and be a member of a certain group (which I have verified). However now When I click to connect to our company wifi I either can't connect at all or I get prompted for login cred's (which shouldn't be happening) and even after typing them in it still fails. When I look at the log files on the radius server I see a few Audit fauilres but this one caught my eye. I was wondering if someone could give me some more info on it. I didn't set this system up, but is there an account that the Ruckus box would need to have set up to access AD? I thought it was just forwarding the requests through it? <BR /> Network Policy Server denied access to a user. <BR /><BR /> Contact the Network Policy Server administrator for more information. <BR /><BR /> User: <BR /> Security ID: NULL SID <BR /> Account Name: admin <BR /> Account Domain: FRIVER <BR /> Fully Qualified Account Name: FRIVER\admin <BR /><BR /> Client Machine: <BR /> Security ID: NULL SID <BR /> Account Name: - <BR /> Fully Qualified Account Name: - <BR /> OS-Version: - <BR /> Called Station Identifier: - <BR /> Calling Station Identifier: - <BR /><BR /> NAS: <BR /> NAS IPv4 Address: 192.168.1.6 <BR /> NAS IPv6 Address: - <BR /> NAS Identifier: C0-8A-DE-1D-57-1E <BR /> NAS Port-Type: Wireless - IEEE 802.11 <BR /> NAS Port: - <BR /><BR /> RADIUS Client: <BR /> Client Friendly Name: Rukus <BR /> Client IP Address: 192.168.1.6 <BR /><BR /> Authentication Details: <BR /> Connection Request Policy Name: Secure Wireless Connections <BR /> Network Policy Name: - <BR /> Authentication Provider: Windows <BR /> Authentication Server: RADIUS-01.FRIVER.LOCAL <BR /> Authentication Type: PAP <BR /> EAP Type: - <BR /> Account Session Identifier: - <BR /> Logging Results: Accounting information was written to the local log file. <BR /> Reason Code: 16 <BR /> Reason: Authentication failed due to a user credentials mismatch. Either the user name provided does not map to an existing user account or the password was incorrect. Thu, 19 Sep 2013 13:38:42 GMT https://community.ruckuswireless.com/t5/Wireless-Questions-and-Best/Since-9-6-upgrade-our-company-laptop-access-has-stopped-working/m-p/18140#M928 robin_goins 2013-09-19T13:38:42Z