topic Bought two used R730, want to purchase warranty in Wireless Questions and Best Practices

Bought two used R730, want to purchase warranty

ronald_zia — Sun, 05 Jan 2020 03:47:02 GMT

Bought two used R730s. I used warranty checker, one of them says "Out of Warranty", the other one says "Asset does not exist." I contacted support and was told that sales will able to help me if contact them @ 1-855-478-2587, so I did. I've been trying to get hold of someone from 3:00PM to 5:00PM PST but I'm only able to reach their voicemail box. Can I buy extended warranty for R730s? If so, which warranty should I purchase? What is Sales' working hours? How do I get in touch with Sales?

Re: Bought two used R730, want to purchase warranty

hayward_kong — Sun, 05 Jan 2020 06:01:37 GMT

Well, as far as I know. You can only get the limited lifetime warranty if you purchased Ruckus AP through Ruckus authorized resellers directly. Buying it else where you get no warranty. Did you plan on using the r730 with a controller? Just note unleashed does not support the r730 and there are no plans to support the r730 with unleashed in the future.

Re: Bought two used R730, want to purchase warranty

ronald_zia — Sun, 05 Jan 2020 07:15:40 GMT

Yes, I'm aware there's no warranty, that's why I want to know if I can purchase warranty for them. I am planning to use them with either vsz-h or cloud wifi.

Re: Bought two used R730, want to purchase warranty

syamantakomer — Mon, 06 Jan 2020 10:37:30 GMT

Hi RZ,

You can find sales team contact information from below link.

https://www.ruckuswireless.com/contact