https://community.ruckuswireless.com/t5/Wireless-Questions-and-Best/AC-not-working-with-older-devices-any-other-kind-of-secondary/m-p/16514#M883 I'm part of an organization that uses Ruckus for our Wifi services. I do not know any of the exact specifics, because I am not part of the hardware team on our organization.<BR />We are using an AC+ protocol, and some of our older devices do not work correctly with it. We have gotten complaints from users using devices such as iPod Touch 5, and iPad 2.<BR />I am not sure what the problem was with the iPads, but the iPod's built-in mail app will not work, even though those ports should be open, and the mail clients are unblocked.<BR />Is there a secondary protocol we can add for this without taking off our AC+? <BR />If so, what could we add or change? Fri, 18 Jan 2019 03:31:28 GMT kallie_johnson_ 2019-01-18T03:31:28Z https://community.ruckuswireless.com/t5/Wireless-Questions-and-Best/AC-not-working-with-older-devices-any-other-kind-of-secondary/m-p/16514#M883 I'm part of an organization that uses Ruckus for our Wifi services. I do not know any of the exact specifics, because I am not part of the hardware team on our organization.<BR />We are using an AC+ protocol, and some of our older devices do not work correctly with it. We have gotten complaints from users using devices such as iPod Touch 5, and iPad 2.<BR />I am not sure what the problem was with the iPads, but the iPod's built-in mail app will not work, even though those ports should be open, and the mail clients are unblocked.<BR />Is there a secondary protocol we can add for this without taking off our AC+? <BR />If so, what could we add or change? Fri, 18 Jan 2019 03:31:28 GMT https://community.ruckuswireless.com/t5/Wireless-Questions-and-Best/AC-not-working-with-older-devices-any-other-kind-of-secondary/m-p/16514#M883 kallie_johnson_ 2019-01-18T03:31:28Z https://community.ruckuswireless.com/t5/Wireless-Questions-and-Best/AC-not-working-with-older-devices-any-other-kind-of-secondary/m-p/16515#M884 Good morning.&nbsp;<BR alt="" name="" rel="" target="" title="" type="" value="" />Usually, Wi-Fi setting incompatibility is an all or nothing affair. with clients having trouble accessing ANY Wan / Lan&nbsp;resources or even just connecting at all.<BR alt="" name="" rel="" target="" title="" type="" value="" />My gut&nbsp;tells me to build a one-off&nbsp;SSID without OFDM, AND 802.1d ( country codes ) assigned, and test to see if you're still having issues with your mail. Do you know what platform you're using to control your APs if Any? Fri, 18 Jan 2019 15:58:10 GMT https://community.ruckuswireless.com/t5/Wireless-Questions-and-Best/AC-not-working-with-older-devices-any-other-kind-of-secondary/m-p/16515#M884 andrew_giancol1 2019-01-18T15:58:10Z