topic Re: Ruckus Security Patching after EOM in Wireless Questions and Best Practices

Ruckus Security Patching after EOM

ross_nelson_8np — Fri, 16 Oct 2020 19:13:57 GMT

I have not worked with Ruckus AP's previously, and will be installing some R510's.

I read the EOL policy at:
http://a030f85c1e25003d7609-b98377aee968aad08453374eb1df3398.r40.cf2.rackcdn.com/support/Standard_En...

However, it is unclear if security updates continue to be released between EOM and End of Support, to ensure security of the product over the full lifecycle. Can anyone clarify on this?

Thank you!

Re: Ruckus Security Patching after EOM

syamantakomer — Tue, 03 Nov 2020 11:35:26 GMT

Hi Ross,

I believe you have already reached out support team for this query and they have already answered it.

For everyone's awareness, I am posting the response on this thread again.

The unit model R510 is currently not listed under EOL or EOS.

Requesting you to please go through the below link from the support portal :

https://support.ruckuswireless.com/products/91-ruckus-r510#sort=relevancy&f:@commonproducts=[R510]

However, the software maintenance for the discontinued product will continue until the end-of-maintenance (EOM) date, which occurs 1 year after the product end-of-sale (EOS) date.

Ruckus Support and AP license upgrades are available for discontinued products for up to 5 years after the EOS date. The support extending beyond the discontinued product’s EOM date is limited. Ruckus Support is unable to provide software fixes or upgrades which may be required to resolve support cases after the EOM date.

There will be no software maintenance/ new updates from the date or time frame between EOM and EOS (End of Support), however the existing software will be available for the unit in question.

Regards,

Syamantak Omer

Re: Ruckus Security Patching after EOM

ross_nelson_8np — Tue, 03 Nov 2020 11:46:42 GMT

I've attempted to call and ask the questions multiple times, and to-date, no one has answered the question yet. I left a voicemail with sales, and did not hear back either. The question is extremely simple, yet no one has actually answered it directly and clearly with a yes or no!

Are firmware or software security vulnerabilities patched through End of Support?

It is traditional for vendors to patch their hardware/software for security, through the full support period, but to not necessarily provide any new features. Is this the case or not? Someone must know!

Re: Ruckus Security Patching after EOM

syamantakomer — Tue, 03 Nov 2020 12:18:03 GMT

Hi Ross,

I will get back to you with a straight answer soon.

Regards,

Syamantak Omer

Re: Ruckus Security Patching after EOM

ross_nelson_8np — Tue, 03 Nov 2020 12:28:34 GMT

Many thanks, Syamantak!

Re: Ruckus Security Patching after EOM

ross_nelson_8np — Mon, 23 Nov 2020 19:23:41 GMT

Any luck?

Re: Ruckus Security Patching after EOM

sylvain_marion — Mon, 08 Mar 2021 16:44:06 GMT

I have the same question. The 1 year notice for EOSale and EOM seem very short for a product life if it isnt patched for security vulnerabilities trought the full End of Support (+5 years)

Re: Ruckus Security Patching after EOM

ross_nelson_8np — Sun, 19 Dec 2021 13:01:49 GMT

@syamantak_omer Were you able to find an answer on this one? Now that EOL is posted for the Ruckus R510 as Jan 31, 2022, we know EOM is Jan 31, 2023.

Have you been able to confirm if security updates continue to be available to the last supported release for the hardware product?

I cannot imagine Ruckus would expect customers to go 4 years without security patching, as no organization would allow that in this day and age. However, Ruckus documentation does not provide clarity on this as other vendors do.

Thanks for your help.

"Once a hardware product enters the End of Life phase, Ruckus will designate a software release (generally the latest supported release for the hardware product) that will be supported until the End of Support Date."