topic Re: ZD3000 CHANGE in Wireless Questions and Best Practices

ZD3000 CHANGE

nat_silverman_1 — Thu, 02 May 2019 12:41:33 GMT

Hello, I have a similiar situation like another question posted...

I have to change a ZD3000 (25 licenses) broken,
I bought a ZD3000 (50 licenses) reconditioned,
I do NOT have the configuration of the old ZD3000.
Will the APs (ZF7982) recognize the new ZD3000 ?
They are in a warehouse at 30-50 feet height, so they are difficult to access all of them :(
Can I buy a telephone support package to assist in replacing the ZD controllerunit?

Thank you in advance for your help!

Re: ZD3000 CHANGE

Ankush_Chandan — Thu, 02 May 2019 12:55:35 GMT

Hi Nat,

You may have to give the same IP/subnet, Gateway, Management VLAN configuration which was given to the old Zone Director 3000(25 license) to the new ZD 3000(50 License). That way, AP's would try to rejoin the new ZD.

Re: ZD3000 CHANGE

nat_silverman_1 — Thu, 02 May 2019 12:57:24 GMT

OK, Can I buy a telephone support package to assist in replacing the ZD controller unit anywhere?

Re: ZD3000 CHANGE

Ankush_Chandan — Thu, 02 May 2019 13:11:29 GMT

Of course you can. If you purchased a new Unit, I would suggest you to contact our support hotline and validate if this Unit already have Support contract.
https://support.ruckuswireless.com/contact-us