topic Apple products disconnecting when going into sleep in Wireless Questions and Best Practices

Apple products disconnecting when going into sleep

john_roberts_69 — Wed, 17 Dec 2014 15:24:56 GMT

I am running a ZD1125 on 9.8.0.0 build 373, I have mostly ZF7363 APs.

I have just started integrating a hotspot service to authenticate guests with.

It most works fine, but I am getting reports from a lot of users (mainy apple users but also some android users) that when they lock their device they are having to log back in every few minutes. I have also tested with a non hotspot service wlan and it is having the same issue.

The Inactivity Timeout is set to 60 minutes and on the hotspot service the Session Timeout is set to 1440 minutes.

Re: Apple products disconnecting when going into sleep

munish_munish — Wed, 17 Dec 2014 16:56:49 GMT

Hi John,

idle timeout will help you in this situation . Try 'no grace-period' command and see if it works for you .

Basically Idle timeout delete the client from the controller, if the client shutdown the laptop or a device goes to sleep and doesn't respond to the AP, this timer starts counting down and kick off the client when timer expires .

Thanks
Munish

Re: Apple products disconnecting when going into sleep

john_roberts_69 — Wed, 17 Dec 2014 17:02:55 GMT

Ah yes I had read about this and had seen some information about this helping but when I looked at the advanced settings for the WLAN I cant see any Grace period settings so believed it had been removed from the later versions.

Has it been moved somewhere else?

Re: Apple products disconnecting when going into sleep

munish_munish — Wed, 17 Dec 2014 17:10:36 GMT

Hi John,

Did you try the Cli command ? what version of ZD you are using?

Thanks
Munish

Re: Apple products disconnecting when going into sleep

john_roberts_69 — Wed, 17 Dec 2014 17:32:41 GMT

No not tried the CLI command.

I am using a ZD 1100 with software version 9.8.2.0 build 16

Re: Apple products disconnecting when going into sleep

munish_munish — Wed, 17 Dec 2014 17:37:23 GMT

Check if if work .

Re: Apple products disconnecting when going into sleep

munish_munish — Wed, 17 Dec 2014 17:38:02 GMT

Check if it works .

Re: Apple products disconnecting when going into sleep

john_roberts_69 — Wed, 17 Dec 2014 17:39:34 GMT

Just checked the Ruckus CLI guide for version 9.0 and there is no mention of a Grace period setting, are you sure that it hasnt been removed?

Re: Apple products disconnecting when going into sleep

munish_munish — Wed, 17 Dec 2014 17:50:11 GMT

It's there on 9.8 .

https://ruckus-support.s3.amazonaws.c...