https://community.ruckuswireless.com/t5/Wireless-Questions-and-Best/WatchDog-Advanced-Hardware-Replacement/m-p/23372#M1013 Hi Micheal, thanks for your information..<BR />may i know the following information as well (with the AHR part number:803-T300-1000 and&nbsp;803-P300-1100)-<BR />1) The replacement unit will ship from Ruckus or local distributor?<BR />2) We need to return the faulty unit within how many days?<BR />3) The replacement unit will ship to local distributor warehouse or customer site (directly)? or we can choose where to deliver? Tue, 04 Apr 2017 01:29:36 GMT hk_loh 2017-04-04T01:29:36Z https://community.ruckuswireless.com/t5/Wireless-Questions-and-Best/WatchDog-Advanced-Hardware-Replacement/m-p/23370#M1011 With the AHR part number :803-T300-1000 and&nbsp;803-P300-1100.<BR />may i know the process to claim a replacement unit.<BR />- Do we need to return the faulty unit before i receive a replacement unit?&nbsp;<BR />- Is the replacement unit will ship on next business day? Mon, 03 Apr 2017 16:18:18 GMT https://community.ruckuswireless.com/t5/Wireless-Questions-and-Best/WatchDog-Advanced-Hardware-Replacement/m-p/23370#M1011 hk_loh 2017-04-03T16:18:18Z https://community.ruckuswireless.com/t5/Wireless-Questions-and-Best/WatchDog-Advanced-Hardware-Replacement/m-p/23371#M1012 Yes, please contact Tech Support.<BR /><A href="https://support.ruckuswireless.com/contact-us" rel="nofollow" target="_blank" title="Link: https://support.ruckuswireless.com/contact-us">https://support.ruckuswireless.com/contact-us</A><BR />Advance replacement can occur by next day, but return before is not required. Mon, 03 Apr 2017 16:55:59 GMT https://community.ruckuswireless.com/t5/Wireless-Questions-and-Best/WatchDog-Advanced-Hardware-Replacement/m-p/23371#M1012 michael_brado 2017-04-03T16:55:59Z https://community.ruckuswireless.com/t5/Wireless-Questions-and-Best/WatchDog-Advanced-Hardware-Replacement/m-p/23372#M1013 Hi Micheal, thanks for your information..<BR />may i know the following information as well (with the AHR part number:803-T300-1000 and&nbsp;803-P300-1100)-<BR />1) The replacement unit will ship from Ruckus or local distributor?<BR />2) We need to return the faulty unit within how many days?<BR />3) The replacement unit will ship to local distributor warehouse or customer site (directly)? or we can choose where to deliver? Tue, 04 Apr 2017 01:29:36 GMT https://community.ruckuswireless.com/t5/Wireless-Questions-and-Best/WatchDog-Advanced-Hardware-Replacement/m-p/23372#M1013 hk_loh 2017-04-04T01:29:36Z