topic Re: Ruckus Unleashed - invalid password apple devices in Unleashed

Ruckus Unleashed - invalid password apple devices

pierre_chanoux — Wed, 09 Dec 2015 10:47:11 GMT

Good Morning,

I have a ruckus R500 unleashed system with 6 connected ap. The firmware is 200.0.9.9.608. The problem is with some apple devices (ipad and macbook for now). After that the device connect to the wifi network and user type the wifi password (correctly) the device reply with "invalid password" error. This is does not happen with all ipad or all mackbook, only certain independently by the ios version.
There are specifics setting for solve this problem?

Thanks
Pierre

Re: Ruckus Unleashed - invalid password apple devices

jesper_bach1 — Wed, 09 Dec 2015 14:24:57 GMT

Hi,

I have had this problem on-off with 'all' of my iPhones and iPads over the years, no matter the brand of WiFi AP.
Only thing that seems to help, is to clear the iPhone's wifi connection(s).

Start by deleting the connection giving you trouble.
If no success, delete all conections through 'settings, general, reset, reset all network settings'.

I'm on two R600's and 200.0.9.9.608, no problems witn my iPads/iPhones so far.

Cheers,

Jesper

Re: Ruckus Unleashed - invalid password apple devices

pierre_chanoux — Wed, 09 Dec 2015 16:08:14 GMT

Hi Jesper,
thanks for the response. I have already try to reset all network settings but the problem persist. In this hotel there is also a Netgear hotspot and with it all apple devices don't have trouble.

Thanks
Pierre

Re: Ruckus Unleashed - invalid password apple devices

jesper_bach1 — Thu, 10 Dec 2015 08:05:01 GMT

Here's my SSID setup, totally basic with as little options set as possible.
Priority tab : defaults
Access Control tab : defaults
Radio Control tab : EVERYTHING enabled, except 'Fast BSS Transition'.
Wireless Client lsolation : check 'Isolate wireless client traffic from other clients on the same AP.'
Sometimes WPA2 has been the only way.

I would also use something like WiFi Explorer (OS X) to make sure the NetGear frequencies (or anything else, for that matter) is not creating interference on the selected Ruckus channels.

Re: Ruckus Unleashed - invalid password apple devices

monnat_systems — Thu, 10 Dec 2015 09:06:14 GMT

do you apple device connect ok if SSID is open and NO security?

If it does then you must pull AP support file and open a case with Ruckus.

Re: Ruckus Unleashed - invalid password apple devices

huuub — Wed, 23 Oct 2024 08:46:35 GMT

Disable 802.11w MFP (capable will also give problems)