topic Re: 200.5.10.0.291 doesn't fix the packet loss for stations connected to MAP in Unleashed

200.5.10.0.291 doesn't fix the packet loss for stations connected to MAP

dmitri_kalintse — Mon, 18 Dec 2017 21:05:27 GMT

As described in a few replies to https://forums.ruckuswireless.com/ruckuswireless/topics/ruckus-unleashed-200-5-has-bug , I'm experiencing an issue with my Unleashed mesh set-up. The topology and set-up can't be simpler - one RAP, one MAP (both R710), one network (2.4+5), WPA2 auth.

Used to work flawlessly before upgrade to 200.5.x, with the same config.

After APs boot up, all starts off great. After a period of time (sometimes as short as an hour or so), stations connected to the MAP start experiencing packet loss / transmission delays. If MAP is power-cycled, problem clears - clients are happy, until they are not again.

When the issue is present, RAP-MAP speed test doesn't show up any significant slow-down - it's around 400-450Mbps, just as when all is OK.

Channels are stable - I don't see any movements, even after MAP reboot, it comes up to occupy the same channels as before. There is no significant interference. 2.4 uses Background Scanning, 5 uses ChannelFly.

Was hoping that upgrading to 200.5.10.0.291 would help, but no, it didn't.

Would really like my stability back, please.

Re: 200.5.10.0.291 doesn't fix the packet loss for stations connected to MAP

michael_brado — Tue, 19 Dec 2017 22:41:53 GMT

Hi Dimitri,

I haven't heard any bugs though. It might help if you can provide your logs to our Tech Support
for review, captured after you experience poor performance and before you reboot.

Re: 200.5.10.0.291 doesn't fix the packet loss for stations connected to MAP

dmitri_kalintse — Tue, 19 Dec 2017 23:38:40 GMT

Michael, thanks for the response. Would you be able to tell me what command(s) to run to collect the necessary logs?

Re: 200.5.10.0.291 doesn't fix the packet loss for stations connected to MAP

michael_brado — Tue, 19 Dec 2017 23:48:13 GMT

Hi Dmitri,

Under Admin & Services -> Administer -> Diagnostics page, click the Logs tab, then Save System Log.

Re: 200.5.10.0.291 doesn't fix the packet loss for stations connected to MAP

dmitri_kalintse — Wed, 20 Dec 2017 00:16:03 GMT

Excellent, I'll collect the next time the issue comes up, and open a ticket.

From a cursory look at the downloaded logs, it appears they are all from the RAP. Do I need to do anything special to get the logs from the MAP?