topic Re: Unleased Acess in Unleashed

Unleased Acess

jetboatrich — Tue, 21 Oct 2025 19:37:15 GMT

Help, it says The username:[admin] does not exist. I set this system up years ago and when i moved, put everything in a box and now slowly firing my AP's back up. I can get into the app on my phone, but not as the owner as it says my credentials are wrong, how can i fix this? secondly, trying to get on with my laptop, says i don't exist and it won't even let me reset the password. Is there another way to reset the system?

Re: Unleased Acess

Imran_ruckus — Tue, 21 Oct 2025 20:54:15 GMT

Hi @jetboatrich
Greetings!!!

Thank you for reaching out to the RUCKUS Community Forums.

Could you please confirm if this inquiry is related to a RUCKUS setup in a Lennar Home?

Looking forward to your response.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Unleased Acess

Imran_ruckus — Wed, 29 Oct 2025 12:04:48 GMT

Hi @jetboatrich
Greetings!!!

Thank you for reaching out to the RUCKUS Community Forums.

Could you please confirm if this inquiry is related to a RUCKUS setup in a Lennar Home?

Looking forward to your response.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Unleased Acess

jetboatrich — Wed, 29 Oct 2025 13:55:54 GMT

it is the unleashed application

Re: Unleased Acess

Imran_ruckus — Wed, 29 Oct 2025 14:00:05 GMT

Hi @jetboatrich

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:

1. Can you confirm if your RUCKUS setup was previously operational, and if there were any power outages before the issue began?
2. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

3. Is your internet connection from the ISP stable and functioning? You can verify this by connecting to your local router's Wi-Fi or through an ethernet cable from the router to a laptop/PC.
4. How many access points are currently connected to the switch? Please describe the status of the lights on the access points. Similarly, include a photo showing the access points' light status.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Unleased Acess

Imran_ruckus — Fri, 31 Oct 2025 12:10:56 GMT

Hi @jetboatrich

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Unleased Acess

Imran_ruckus — Mon, 03 Nov 2025 12:06:12 GMT

Hi @jetboatrich

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Unleased Acess

jetboatrich — Mon, 03 Nov 2025 14:47:27 GMT

I can't get into the system, as mentioned, says I do not exist

Re: Unleased Acess

Imran_ruckus — Mon, 03 Nov 2025 15:33:23 GMT

Hi @jetboatrich

Thank you for your response.

As mentioned earlier, to assist you further please assist by providing responses to the four queries I shared in one of my previous posts.

Thank you once again for your understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Unleased Acess

jetboatrich — Mon, 03 Nov 2025 15:50:48 GMT

This is not in a Lanner home, stand-alone in my home

Re: Unleased Acess

Imran_ruckus — Mon, 03 Nov 2025 16:43:27 GMT

Hi @jetboatrich

Thank you for your response and for Letting me know that this query is not related to Lennar.

I am moving this post to the concerned queue, and one of our engineers will assist you shortly.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support