topic Unleashed 200.18 guestpass in Unleashed

Unleashed 200.18 guestpass

UnleashedUser — Tue, 19 Aug 2025 19:19:05 GMT

Hi,

I´ve added a guest WLAN with success but, when user try to connect to it to generate their credentials the login/portal page that the https://<ruckus>/guestpass presents has a Ruckus logo and seems that changing in the Guest Wlan configuration makes no difference.

Why I can´t customize the logo so my Guests know that the login page belongs to my company? I tried from the CLI but it doesn´t allow and it wasn´t much of help at all.

Thanks.

Re: Unleashed 200.18 guestpass

Chandini — Wed, 20 Aug 2025 08:16:00 GMT

Hi UnleashedUser

Please refer to the link below. The options labeled as "Edit" indicate the settings you can customize. For visual reference, see Figure 3 in the same link.

https://docs.commscope.com/bundle/unleashed-200.18-onlinehelp/page/GUID-324C4A62-20E4-4FB4-8991-FD99CBEFC927.html

Could you share a picture with us if you are encountering a error ?

Thank you

Re: Unleashed 200.18 guestpass

Mayank — Wed, 20 Aug 2025 08:37:13 GMT

Hi UnleashedUser,

Thank you for posting your query !!!

The CLI won’t help because Unleash doesn’t expose branding customization for the default built-in portal in CLI.

To change the logo in the GuestPass login page in RUCKUS Unleashed, you can make changes to the guest logo for the guest WLAN. Follow these steps:

Navigate to Configure > Guest Access in the Unleashed Web interface.

Select Guest Access Customization.

Here, you can upload your custom logo to replace the default guest logo.

Please note that there is no option to change the logo for a standard Web authentication WLAN, but customization is available for the guest WLAN.

Moving Forward If this issue is not resolved , Please log a ticket with the below link so that we will help you further

https://support.ruckuswireless.com/contact-us

I hope this information helps you

Please feel free to leave us a message if any concerns

Note: Please feel free to mark the post as ACCEPTED SOLUTIONS if its addressed your query.

Thanks

Re: Unleashed 200.18 guestpass

UnleashedUser — Wed, 20 Aug 2025 14:34:45 GMT

Hi,

Thanks for all the replies.I´ve found that when changing the logo from the Customization page during the wireless network setup, the changes apply only for that specific screen.
In order to change the logo in the https://<ruckusurl>/guestpass I have to use the option in the menu
WIFI > Default Web Portal Logo - Changing this image applies correctly to all the screens needed during the guest process.

Thank for the help