topic Re: BluOS can't connect to NAD BlueSound Players in Unleashed

BluOS can't connect to NAD BlueSound Players

MBrachert — Tue, 29 Apr 2025 09:32:02 GMT

I've installed 23 R510/R550 Accesspoints in an unleashed Network at customer site. The net is up and running.

The customer added four NAD BlueSound players to the LAN. Now we face the problem that the (latest) IOS App can't discover these players. Players and iOS Device are in the same VLAN.

I'm blamed having installed a bad WiFi network...

Please advise how to solve the problem. My guess is that the iOS BluOS App uses some special kind of IGMP/mDNS.

Funny fact: BlueSound App on an MAC discovers the Players....

Re: BluOS can't connect to NAD BlueSound Players

Rohit_W — Tue, 29 Apr 2025 09:56:38 GMT

Hi,

You can refer to the below article and try the mentioned steps:
https://support.ruckuswireless.com/articles/000002787

Re: BluOS can't connect to NAD BlueSound Players

MBrachert — Tue, 29 Apr 2025 14:50:13 GMT

Well - I get this message:

You do not have permission to access this Premium asset. Please purchase or activate support in order to gain access.

Re: BluOS can't connect to NAD BlueSound Players

efergusson — Wed, 30 Apr 2025 21:59:55 GMT

A similar issue was resolved by rolling back the firmware to 6.1 as the latest firmware has a difficult time with multicast packets.

Re: BluOS can't connect to NAD BlueSound Players

olivegardenmenu — Wed, 07 May 2025 09:37:42 GMT

Sounds like a multicast discovery issue—iOS likely relies on mDNS or Bonjour, which may be blocked or not properly forwarded by Unleashed. Check if "Bonjour Gateway" or "IGMP snooping" is enabled on the APs. Also try putting iOS and players on same AP/radio band temporarily to test.

Re: BluOS can't connect to NAD BlueSound Players

sotobi6 — Thu, 17 Jul 2025 06:12:19 GMT

Thanks for the detailed context — it helps a lot. You're absolutely right to suspect multicast discovery protocols like mDNS or SSDP/UPnP as the root cause here. iOS apps (like BluOS) often rely on these for device discovery, and Ruckus Unleashed networks sometimes require specific settings to handle multicast traffic properly, especially for iOS discovery.