topic Re: R310 in Unleashed

R310

RUC22 — Tue, 08 Jul 2025 08:44:47 GMT

Hi,

My current R310 firmware was 104.0.0.0.1347

Some AP I manage to upgraded the firmware to 200.7.10.202.145(Unleased)

Only 3 units R310 from the same floor, after upgraded to unleased 200.7.10.202.145. The CTL green light keep blinking(Perhaps it unable join to the Master?). 2.4 and 5Ghz is orange colour. I have press the reset button for 20 seconds and upload the 200.7.10.202.145 firmware again. Still the same issues. Need help

Re: R310

Imran_ruckus — Tue, 08 Jul 2025 16:09:58 GMT

Hi @RUC22
Greetings!!!

Thank you for reaching out to the RUCKUS Community Forums.

Could you please confirm if this inquiry is related to a RUCKUS setup in a Lennar Home?

Looking forward to your response.

Meanwhile, please refer to the mentioned article for information on the Access Points light status.

https://docs.commscope.com/bundle/unleashed-200.14-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

Thank you again.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: R310

RUC22 — Wed, 09 Jul 2025 00:56:39 GMT

Hi Imran Sanadi,

This is not related to a RUCKUS setup in a Lennar Home?

I have refer to the article, the CTL blinking is not able to link to master but what is the solution?

Re: R310

Mayank — Wed, 09 Jul 2025 08:23:10 GMT

Hi RUC22 ,

Thank you for posting your query !!!

I understand that AP showing CTL Green light keep blinking and not able to join the Master and you
have already tried reset and upgrade but the issue remains the same

Could you please try to reset once more as shown below :

Follow these steps:

1. Locate the reset button on the Unleashed AP. It is usually a small hole on the back or bottom of the device.
2. Use a paperclip or similar object to press and hold the reset button for at least 10 seconds.
3. Release the reset button and wait for the AP to reboot.
4. Once the Unleashed AP has rebooted, you can log in to the Unleashed dashboard using the default username and password

You can also follow the below link

https://support.ruckuswireless.com/articles/000012418

CLI command to reset the standalone AP to factory default settings

https://support.ruckuswireless.com/articles/000002448

Moving Forward If this issue is not resolved , Please log a ticket with the below link so that we will help you to process RMA

https://support.ruckuswireless.com/contact-us

I hope this information helps you

Please feel free to leave us a message if any concerns

Note: Please feel free to mark the post as ACCEPTED SOLUTIONS if its addressed your query.

Thanks
Mayank

Re: R310

Imran_ruckus — Wed, 09 Jul 2025 13:20:20 GMT

Hi @RUC22

Greetings!!!

Thank you for your response and confirmation.

One of our engineers from the appropriate team will assist you further with this request.

Thank you once again for your patience and cooperation.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support