topic Re: Issue with r850 in Unleashed

Issue with r850

Danny1 — Tue, 06 May 2025 13:13:29 GMT

I purchased 5 r850 to replace older ruckus access points. I asked chatgpt which poe injector to purchase and it told me to purchase. TRENDnet Gigabit PoE++ Injector (TPE-119GI). I then returned the 5 injectors. I then asked again. It told me to purchase LINOVISION Gigabit 90W 802.3bt PoE Injector. Neither one worked all access points running at degraded power. I then contacted Ruckus and had to sign up for something where i recieved a user guide. I purchased a 902-1180-US00. all three ran at degraded power. I was using a 3ft cat5e cable from the poe port on the injector to the device. I also unplugged all devices factory reset one device and used all three poe injectors. Can someone help me get WIFI6 working. If I cannot I will go with ubiquiti access points. I also have several cliets that have always used Ruckus. Please email me with the correct poe injector for a R850 access point.

Re: Issue with r850

Squozen — Tue, 06 May 2025 14:27:58 GMT

Here’s the list:

https://www.commscope.com/globalassets/digizuite/62143-ruckus-accessory-guide.pdf

Don’t use AI if you care about getting the right answer.

You have the correct injector but will need to force the AP to use 802.3bt as the injectors probably don’t talk LLDP. The method depends on what you’re using as a controller.

Re: Issue with r850

BobaEnjoyer — Wed, 07 May 2025 03:55:35 GMT

Just do an override -- either at the System level of APs or on any individual APs that aren't using a PoE switch, and force it.

Individual AP settings/Configure --> Other tab --> PoE Operating Mode --> 802.3at

Regarding asking an AI LLM for model-specific advice, that's quite silly. What matters is the standard and tech specs; i.e. does this PoE+ injector support the PoE+ standard?

I recently bought a PoE+ (30W) injector, and my APs initially reported degraded mode, so I simply set an AP override to change it from "Auto" to 802.3at. The warning triangle disappeared. The APs only draw like 4-8 Watts for me so the message didn't make sense in the first place, indicating it was an auto-negotiation error (as Squozen said, maybe with LLDP or something).

Again, the brand is personal preference. Just get something that meets your needs/wants/budget, but really the root cause is to do an AP override instead of relying on Auto.

Edit: If you are using 5 R850s for home use, it must be a mansion. I've seen people overdo the number of APs in a Ruckus environment, not knowing just how cool BeamFlex/BeamFlex+ are. If this is a business/education/hospitality environment, it's probably better to use an actual PoE+/PoE++ switch for that many APs.

Re: Issue with r850

BobaEnjoyer — Wed, 07 May 2025 06:37:37 GMT

My reply was deleted for some reason, so I'll have to try again.

* Asking an AI LLM for specific model advice is a surefire way to be led astray. Just go off the power requirements of the device you are buying. If the AP requires 802.3at PoE+, buy a PoE+ injector or switch. If it needs PoE++, buy an injector or switch that meets that requirement.

* I recently bought a PoE+ injector to use with one of my APs, and I too got the warning triangle saying the AP was operating in degraded mode. I went into the individual AP settings, Other tab, and manually changed the PoE Operating Mode from Auto to 802.3at, and the warning went away. Try doing that for the APs that are using injectors.

* 5 R850s is nice. Are you running these in a business, education, or hospitality environment? Because 5 for home use -- unless it's a massive house -- could potentially cause problems. Be sure to do a proper wireless survey and channel plan, channelization, and power settings, etc. A lot of people misconfigure their wireless environment and blame the product stack.

Good luck! Should be a quick fix in Unleashed AP config. Are you sure using 5 injectors is better than just buying a small PoE switch just for the APs?

Re: Issue with r850

Danny1 — Wed, 07 May 2025 11:55:05 GMT

OK so last night I got the access point out of degraded mode by (cmd) set power-mode bt5. The injector was on a setting bt. I also downloaded the latest firmware first. Btw killer GUI. Every time I rebooted it would go back to degraded. Is there any trick to making it stick. Or can you advise me on some injectors that speak LLDP.

Re: Issue with r850

Danny1 — Wed, 07 May 2025 12:25:08 GMT

The location has 3 buildings total. All three access points use hardwires(not mesh) one building has a wireless bridge. It uses its own network. The other has a fiber optic extension cable. I can give you the whole layout but a switch is not a option.

Re: Issue with r850

Danny1 — Wed, 07 May 2025 12:25:35 GMT

all 5 not three sorry

Re: Issue with r850

Danny1 — Wed, 07 May 2025 14:15:46 GMT

I found the other tab. I will set it hit apply tonight and let you know if it keeps after reboot.

Re: Issue with r850

CRSR — Sat, 07 Jun 2025 04:50:25 GMT

Return them and get the R750's. The R850's have an issue where "Performance" mode using DFS channels seems to cap their power output pretty hard. No client can reach anything above 800Mbs, even if its the only one connected. According to their engineering staff, this is by design (Ruckus case #01375925). It's amusing they put a 5Gbs port on these because I've yet to see them even reach 1Gbs.

The R850s also will not auto-negotiate bt5 out of the box (even with Ruckus' own POE injectors) unless you tweak it via the CLI and the LLDP settings. So you will have to override the power settings in the GUI. Unless you can make do without DFS channels just don't bother -- they are not worth the headache and price.