WPA3 / WPA2 Issues with Control4 and other devices

RUCSAK — Wed, 26 Feb 2025 02:21:59 GMT

I upgraded to version 200.17.7.0.152 and when the WIFI/SSID is set to WPA3 ONLY mode, any devices what we're connected with firmware 200.16.7.0.402 will NOT work in WPA3 only mode on the 200.17.7.0.402 firmware.

To correct it, you can force the WIFI/SSID to WPA2, but any devices that were already connected with WPA3 will not work as they are expected to see a WPA3 connection; You can however use both WPA2/WPA3 mode, and then all devices will work IF you make the password the same for both WPA2 and WPA3; Once I made the password the same so devices that were setup with WPA3 prior to the firmware upgrade would reconnect.

This problem presented itself with a number of devices, but the ones that I noticed and tested with were Control4 Halo Remotes. I don't know how to file a bug report, so hopefully this forum post will get the attention of the ruckus software/firmware team. Thanks.

Re: WPA3 / WPA2 Issues with Control4 and other devices

Rohit_W — Mon, 28 Apr 2025 14:46:39 GMT

Hi,

This seems to be a bug, I would request you to open a case with us to further check it

You can open a case using https://support.ruckuswireless.com/cases/new

topic Re: WPA3 / WPA2 Issues with Control4 and other devices in Unleashed

WPA3 / WPA2 Issues with Control4 and other devices

Re: WPA3 / WPA2 Issues with Control4 and other devices