topic Re: How do I log a bug report without a support contract? in Unleashed

How do I log a bug report without a support contract?

Squozen — Tue, 11 Mar 2025 09:33:40 GMT

Hi, I just picked up a secondhand T750 and appear to have found a bug in Unleashed 200.17.7.0.152. The AP will only join the Unleashed network and retrieve the configuration if 'use indoor channels' is enabled. I can then untick 'use indoor channels' and the AP will stay connected, but if I reboot the AP, it again fails to retrieve the configuration.

How do I file this as a bug?

Re: How do I log a bug report without a support contract?

JacksonCampbell — Sun, 16 Mar 2025 21:09:32 GMT

Use the support form in the app or web GUI, and if they keep responding that you need a support contract for support, keep replying (and ask them to escalate if needed) telling them you don't need support and you are reporting a bug that they need to report to the appropriate engineering team to fix. I've done that a couple times. I need to do it for notifications in the Unleashed app. I haven't gotten a notification shown on my phone from the Unleashed app for the last several versions. The notifications still show in the app for each site if I go look, but the phone doesn't get notified.

Re: How do I log a bug report without a support contract?

Squozen — Mon, 17 Mar 2025 09:29:11 GMT

Cheers, I’ll give it a try.