topic Re: URS move to CAM login in Mar 2025 in Unleashed

URS move to CAM login in Mar 2025

NickH — Tue, 11 Mar 2025 09:50:57 GMT

Hi, I currently use the ios mobile app (v. 14.152.1) to login to unleashed using admin credentials to manage my R310s using 200.7 firmware. I've noticed recently that a message at the bottom of the login screen says " URS will move all users to CAM login in Mar 2025. Current login method will not be supported any more". Can somebody please clarify what action if any I need to take to be able to continuing accessing my network in future via the mobile app? Many thanks.

Re: URS move to CAM login in Mar 2025

JacksonCampbell — Sun, 16 Mar 2025 17:35:07 GMT

It's going to a new SSO login with their newer remote platform. The app will function the same, but it will have a better login system. There should be a button to migrate the login as seen here.

If not, then log out and log back in, and it should give you a message asking you to migrate your login. If you don't get a message then, reinstall the app and it will come up on login. All it will do is have you enter your email to get an OTP. After you enter the code, it will have you enter your social login again and then tap to migrate networks. Then your done. From then on you will use your email address to log in instead of a social platform. Here are screenshots of what each steps looks like when you see the message pop up:

Re: URS move to CAM login in Mar 2025

NickH — Sun, 16 Mar 2025 19:26:40 GMT

Thanks Jackson. I don't actually use a social login, I always login via my admin username and my password. Does that make any difference to your instructions above?

Re: URS move to CAM login in Mar 2025

JacksonCampbell — Sun, 16 Mar 2025 19:45:58 GMT

No. They're getting rid of username and password logins too. All accounts need to be migrated. It's pretty easy.

Re: URS move to CAM login in Mar 2025

NickH — Sun, 16 Mar 2025 20:33:34 GMT

ok thanks Jackson. One more question, my unleashed network was set up for me by an IT firm some years ago using their email address etc. rather than mine and I've just used the admin login/password since then which they also set up. Does that matter when I enter my email address in the step above? Just want to ensure I'm not entering an email address it won't recognise for the migration or do I need to get the same IT firm to do the migration? thanks again, Nick

Re: URS move to CAM login in Mar 2025

JacksonCampbell — Sun, 16 Mar 2025 21:03:22 GMT

You'll need to just try it to know. Try it on a different phone or in a duplicate app in Secure Folder if you're on Samsung if you don't want to log out to try it. From a logged out or fresh app install state, you should be able to open the app and do a CAM login with your personal email then add the network by local credentials. If you have to, you should be able to add your personal email in the settings for remote access users on the web GUI or share yourself a remote access link from the Unleashed app.

Re: URS move to CAM login in Mar 2025

Ruckusnetguy01 — Thu, 24 Apr 2025 19:43:35 GMT

My account was imported to Ruckus CAM yesterday. What is the website to login to CAM from web browser. Going to previous site of unleashed says account is migrated to CAM, but doesn't give site of CAM to login?

Re: URS move to CAM login in Mar 2025

JacksonCampbell — Thu, 24 Apr 2025 20:44:32 GMT

There's a button right there to login or continue I believe.

unleashed.ruckusnetworks.com

Re: URS move to CAM login in Mar 2025

Ruckusnetguy01 — Thu, 24 Apr 2025 20:54:10 GMT

When clicking on unleashed.ruckusnetworks.com, it shows signing, but when you enter userId and password, it say account is imported to CAM.

There should be a CAM login site, where the new account is migrated and should allow to access with sign in credentials. Why is the website where the accounts imported to CAM resides?

Re: URS move to CAM login in Mar 2025

JacksonCampbell — Thu, 24 Apr 2025 20:58:07 GMT

Yes, you're on the correct website. You need to click ok or whatever the button is for it to redirect you to the login page as I was alluding to before.

Re: URS move to CAM login in Mar 2025

Ruckusnetguy01 — Thu, 24 Apr 2025 22:06:03 GMT

It's strange, as once you setup to migrate account to new CAM then it should be asking again to migrate to CAM. There should be a way to sign in to new CAM and not get this migration message every time.

Thanks for your help.

Re: URS move to CAM login in Mar 2025

Steve — Wed, 30 Apr 2025 01:43:39 GMT

it's super annoying. Can't they just give you an option to log into the new site once you migrated. it makes me migrate every time I log in. What's the new url to go to.

Re: URS move to CAM login in Mar 2025

JacksonCampbell — Wed, 30 Apr 2025 01:47:12 GMT

They do give that option. You just click through and login.

unleashed.ruckusnetworks.com