topic Re: Wi-Fi Connected but "No Internet" Issue on Ruckus Unleashed R500 in Unleashed

Wi-Fi Connected but "No Internet" Issue on Ruckus Unleashed R500

Buddhima — Tue, 04 Feb 2025 08:27:44 GMT

Hi,

I have a Ruckus Unleashed R500 AP with 20-30 connected devices. The AP gets a DHCP IP from the switch. The issue is that Wi-Fi users lose internet connection randomly (PC shows "No Internet" but stays connected to the SSID). This happens once or twice a day and lasts for some time before it starts working again. LAN users do not have this issue.

What could be causing this?

Thanks!

Re: Wi-Fi Connected but "No Internet" Issue on Ruckus Unleashed R500

Imran_ruckus — Tue, 04 Feb 2025 12:11:17 GMT

Hi @Buddhima
Greetings!!!

Thank you for contacting the RUCKUS Community forums.

Could you please let me know if this is a Lennar Home RUCKUS setup?

Please confirm.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Wi-Fi Connected but "No Internet" Issue on Ruckus Unleashed R500

Buddhima — Tue, 04 Feb 2025 12:18:25 GMT

Hi Imran,

No, this is not a Lennar Home setup. It's a standalone Ruckus Unleashed R500 AP.

Re: Wi-Fi Connected but "No Internet" Issue on Ruckus Unleashed R500

Imran_ruckus — Tue, 04 Feb 2025 12:20:42 GMT

Hi @Buddhima

I hope this message finds you well.

Thank you for your response and the update.

I have transferred your case, where one of our Unleashed queue Engineers will be in touch with you shortly to assist further.

In the meantime, you may also submit a support ticket through the following link for additional assistance:

https://support.ruckuswireless.com/contact-us

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community