topic Re: Wifi is not working after a firmwire update in Unleashed

Wifi is not working after a firmwire update

smriti — Mon, 02 Dec 2024 06:11:11 GMT

After a firmwire update nothing seem to be working. I had many issues in the past with the APs and SWITCH. APs were working okay so far after the previous troubleshooting and all. However switch was not in a working state. Please help me start troubleshooting from the beginning.

Current State : APs are showing online but wifi is not working

Switch is showing : Pending No Connected devices

Please see the attached images. I am not sure where to start troubleshooting or fix the issue. Please help.

Re: Wifi is not working after a firmwire update

Imran_ruckus — Mon, 02 Dec 2024 12:18:22 GMT

Hi @smriti
Greetings!!!

Thank you for contacting the RUCKUS Community forums.

Before we assist you properly, could you please let me know if this is a Lennar Home RUCKUS setup?

Please confirm.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Wifi is not working after a firmwire update

Squozen — Tue, 03 Dec 2024 14:11:25 GMT

If you roll back to the previous firmware does the problem resolve? That would be the first thing I would test to make sure there isn’t another issue occurring.

Re: Wifi is not working after a firmwire update

smriti — Wed, 04 Dec 2024 01:58:25 GMT

It seems like the switch is not working. Are you able to provide solution to fix the switch? Let me know what I need in terms of hardware and any other software

Re: Wifi is not working after a firmwire update

smriti — Wed, 04 Dec 2024 02:02:09 GMT

Yes it is a Lennar Home RUCKUS setup

Re: Wifi is not working after a firmwire update

Imran_ruckus — Wed, 04 Dec 2024 12:03:06 GMT

Hi @Vamsireddi

Greetings!

Thank you for your prompt response and the update.

I see from the screenshot you shared, that your Switch has a Routing code (SPR) issue (Refer to the below screenshot).

Please refer to the below RUCKUS Lennar Knowledge Base self-help article to troubleshoot and fix the issue.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-ICX-7150-C12P-Switch-Routing-Code-SPR-issue-using/ta-p/71538

Please let me know if you are stuck at any point during the process and feel free to reach out if you require any assistance while following these steps.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: Wifi is not working after a firmwire update

smriti — Thu, 05 Dec 2024 04:50:01 GMT

Imran - Thanks, it worked. However when I tried to access switch via ssh it was asking for a login credentials. I tried all the login credentials given in one of your other thread and it was not working. Finally I tried my WLAN credentials and it worked. From there following your commands did the trick and brought the switch back from router setup. Thanks

Re: Wifi is not working after a firmwire update

Imran_ruckus — Thu, 05 Dec 2024 12:01:11 GMT

Hi @smriti

Thank you for the response.

Great!!! Good to know that the issue is now resolved.

We appreciate your time and patience on this case.

Thank you again for contacting RUCKUS Lennar Home Community and feel free to contact us for future queries.

Have a great day ahead!!!

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.