topic Re: Alarm email notification not working in Unleashed

Alarm email notification not working

Canuck — Tue, 29 Oct 2024 07:18:17 GMT

I have set up email notification on my R710 but it constantly says failed. No matter what email address I use, tried various, none work on this unleashed AP. All settings are correct as I am using these various email addresses on other systems so I know they are working. Any Ideas out there?

Re: Alarm email notification not working

Squozen — Wed, 06 Nov 2024 16:43:32 GMT

What do you have in your email server settings? Simply adding an email address won’t do it.

System -> System info -> Enable email server

There’s an option there to test the settings to make sure everything is correct.

Re: Alarm email notification not working

Canuck — Wed, 06 Nov 2024 19:38:34 GMT

I did state ALL SETTINGS had been established. This includes email server. I have multiple Unleashed networks operating in different locations and they recently stopped sending alarm emails. I am asking if anyone else in the community is having this issue.

Re: Alarm email notification not working

sanjay_kumar — Thu, 07 Nov 2024 05:21:07 GMT

Hi,

I'm checking this in my setup, I will keep you posted.

Re: Alarm email notification not working

Canuck — Thu, 07 Nov 2024 05:33:45 GMT

Hi Sanjay,

Thnk you for that. 👍 As a heads up I had been using my @outlook.com address with the usual smtp-mail.outlook.com, 587, TLS, STARTTLS and password. All my sites were working just fine and reporting as normal and then about two weeks ago stopped working. All failed. Have tried using other email addresses with their configs with exactly the same problem. Hence why I have come to the community forum as there appears to be nothing written about such an issue anywhere.

Re: Alarm email notification not working

sanjay_kumar — Thu, 07 Nov 2024 07:10:05 GMT

BTW, what is the version you are using?

Re: Alarm email notification not working

sanjay_kumar — Thu, 07 Nov 2024 07:48:52 GMT

I just checked in lab and it is working for me.

Can you ensure that the TLS is selected and then do the test.

Re: Alarm email notification not working

Squozen — Thu, 07 Nov 2024 14:11:37 GMT

Have you checked that you still have basic SMTP auth enabled for your O365 organisation? Microsoft are doing their best to disable it so it might have been switched off. I tested it with my O365 email and it works correctly (once I turn basic auth on).

Re: Alarm email notification not working

Canuck — Fri, 08 Nov 2024 01:28:57 GMT

Tried that already, doesn't work.

Re: Alarm email notification not working

Canuck — Fri, 08 Nov 2024 01:32:40 GMT

R500s - 200.7.10.202.145

R710s - 200.15.6.212.14

Re: Alarm email notification not working

sanjay_kumar — Fri, 08 Nov 2024 05:12:39 GMT

Hi,

If you have support, can you open a case and let me know the case number?
We need to see the details from shell mode to understand that reason for the failure.

Re: Alarm email notification not working

Canuck — Fri, 08 Nov 2024 05:30:24 GMT

Hi Sanjay,

Case ID is 01862676