topic Re: Ruckus Unleashed R350 system size limitation or hickups ? in Unleashed

Ruckus Unleashed R350 system size limitation or hickups ?

stefan_mehre — Mon, 16 Sep 2024 10:32:30 GMT

Hi,
I have a customer with 15x R350 and 4x T350 Unleashed accesspoints. The system is running and it seems
fine for some time even for WiFi calling, roaming of Apple devices. But after some time, at the moment can't
say how long maybe only days maybe weeks, the customers reports me issues with roaming or better
roaming with wifi calls active.

At the moment it's not clear if that issue came with 200.15.xxx and is still present with 200.16.xxx or the
customer only had that setup working because we were still working on it and there were restarts of the
Unleashed systems from time to time.

At the moment I have running the 200.16.70.402 but that's pretty fresh installed last thursday and at the
moment I got the report it's OK. Before with 200.16.70.325 the system run into that issue again.

After many testing it seems that it's really an issue coming over running time and it seems to get better if
I restart the Unleashed system, I would even say the master AP.

So this makes me wonder if a R350 is really able to manage a 19 AP Unleashed system? maybe not
if not set to only be a master, at the moment the master AP also is used as WiFi AP.

Of course I read about issues since 200.15.xxx and I am still thinking about downgrading, but on the other
hand I am still wondering if that's really the only way. In my system, much smaller only 3x R750, I can't
recognize any issues but we are Android mobilephone users and only iPads as tablets. But I can't say
that I have any issues with most of the 200.15.xx and even with the newer 200.16.xxx firmware versions.

Re: Ruckus Unleashed R350 system size limitation or hickups ?

Squozen — Fri, 20 Sep 2024 09:44:00 GMT

It's not a problem with the amount of APs. It's bugs in the more recent versions of Unleashed.

Re: Ruckus Unleashed R350 system size limitation or hickups ?

stefan_mehre — Fri, 20 Sep 2024 10:52:04 GMT

Hi,
that's the other ideas I was thinking of but it's pretty frustrating that this wasn't really fixed or
better there were Apple connection issues fixed in different releases of 200.15.xx but it seems
not all or what ever...

The problem is, of course I could downgrade that system. Not that easy with 19 APs 🙂 because
if I found the right information, they will be factory reset while and I have to do every AP on it's
own with an manual downgrade.

But what makes it more difficult I never know when I can upgrade that system again, because
I don't know when it is fixed. It would be OK if I would have that issue in my system and I can
check it there. But I don't have iPhones in my system and I don't see that issue for me.

Re: Ruckus Unleashed R350 system size limitation or hickups ?

stefan_mehre — Fri, 18 Oct 2024 13:36:44 GMT

Hi,
did the downgrade but sill waiting for response from the users.

But really not happy with that situation, because I will never know when it is safe to update
that customer system.