topic Re: Ruckus Support Website - Extremely SLOW! in Unleashed

Ruckus Support Website - Extremely SLOW!

d_p — Tue, 03 Sep 2024 19:40:16 GMT

What is the problem with https://support.ruckuswireless.com/ site? Why is it so slow?!?

It takes forever to load the site, about 30-35 seconds. In comparison, the forum site or main site takes mere seconds to load, almost instantaneous. This has been a problem since the middle of August.

Re: Ruckus Support Website - Extremely SLOW!

Imran_ruckus — Tue, 03 Sep 2024 20:04:17 GMT

Hi @d_p
Greetings!!!

Thank you for contacting the RUCKUS Community forums.

Could you please let me know if this is a Lennar Home RUCKUS setup?

Please confirm.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus Support Website - Extremely SLOW!

d_p — Wed, 04 Sep 2024 13:08:58 GMT

No. Not a Lennar set up. Simply using a Chrome and/or Safari browser over a fiber connection.

Re: Ruckus Support Website - Extremely SLOW!

Squozen — Wed, 04 Sep 2024 13:54:27 GMT

It’s not a problem with the site - it loads fine for me.

Re: Ruckus Support Website - Extremely SLOW!

MariaC862 — Wed, 04 Sep 2024 14:16:43 GMT

Hello!

Thank you for bringing this to our attention. I’ve checked with my peers and confirmed that they are not experiencing similar issues with the support site, and no other customers have reported this problem recently.

To help resolve the slow loading issue you’re experiencing, please try the following troubleshooting steps:

Clear Your Browser Cache: Sometimes, old or corrupted files in your cache can cause loading issues. Clearing your browser’s cache might help.
Try a Different Browser: If you’re using one browser, try accessing the site with another (e.g., Chrome, Firefox, Edge) to see if the issue persists.
Check Your Internet Connection: Ensure your internet connection is stable and not experiencing high latency or interruptions.
Disable Browser Extensions: Some browser extensions can interfere with site performance. Try disabling them temporarily to see if it improves the loading time.
Update Your Browser: Make sure your browser is up to date with the latest version, as updates can resolve compatibility issues.
Try Accessing from a Different Network: If possible, attempt to access the site from a different network (e.g., a mobile hotspot) to rule out network-specific issues.
Restart Your Router/Modem: Sometimes, restarting your network hardware can resolve connectivity issues.

If you continue to experience problems after trying these steps, please let me know, and we can investigate further.

Thanks!!