topic Re: Trouble with Mobile apps using Unleashed in Unleashed

Trouble with Mobile apps using Unleashed

Chrispygreen — Tue, 13 Aug 2024 19:49:34 GMT

Hi,

I have recently installed a ruckus unleashed wifi network in my home. Everything works great, however certain apps on Android mobile devices don't work whilst connected to the network. My weather app and banking app etc...

Anyone have any ideas?

Thanks

Re: Trouble with Mobile apps using Unleashed

Imran_ruckus — Wed, 14 Aug 2024 12:41:23 GMT

Hi @Chrispygreen
Greetings!!!

Thank you for contacting the RUCKUS Community forums.

Could you please let me know if this is a Lennar Home RUCKUS devices setup?

Please confirm.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Trouble with Mobile apps using Unleashed

Imran_ruckus — Fri, 16 Aug 2024 12:58:19 GMT

Hi @Chrispygreen

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. Please confirm if this is a Lennar Home RUCKUS devices setup.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Trouble with Mobile apps using Unleashed

Chrispygreen — Fri, 16 Aug 2024 19:05:16 GMT

Hi,

No it isn't, I am running 2x ruckus R610's In mesh configuration, using the latest version of unleashed.

Many thanks

Re: Trouble with Mobile apps using Unleashed

Imran_ruckus — Mon, 19 Aug 2024 12:45:29 GMT

Hi @Chrispygreen

I hope this message finds you well.

Thank you for your response and the update provided.

I am forwarding this ticket to the Unleashed team for further assistance.

Thank you once again for your patience and understanding.

Best regards,

Imran Sanadi

Re: Trouble with Mobile apps using Unleashed

Squozen — Tue, 20 Aug 2024 08:48:27 GMT

You're not using any kind of VPN on the Android devices? It sounds like the kind of issue you might have if you had an MTU problem. I'm presuming the time on the devices is set correctly as another common cause is an SSL problem due to time mismatches.

Re: Trouble with Mobile apps using Unleashed

Chrispygreen — Tue, 20 Aug 2024 12:13:42 GMT

Hi,

Thanks for your message. We have a fairly standard set up, router through to HP switch with the AP's spurred from that. I have checked the time on the APs and the Router, these are correct. There is no VPN on ant part of the network and it is all running through one subnet.

Thanks 👍

Re: Trouble with Mobile apps using Unleashed

Squozen — Tue, 20 Aug 2024 15:39:17 GMT

Then the next suspect is DNS - it’s always DNS.

Re: Trouble with Mobile apps using Unleashed

Chrispygreen — Thu, 22 Aug 2024 12:44:26 GMT

The DNS on the master AP was pointing to my router. I have re-pointed these to google 8.8.8.8/8.8.4.4, this has made no difference. Unfortunately I can't change the DNS on my router as the ISP blocks this out.

If I set up a WLAN on my router, all of my apps work fine, but turning this off and connecting through the AP, my apps stop working.

Any other ideas would be welcome!

Many Thanks

Re: Trouble with Mobile apps using Unleashed

Squozen — Fri, 30 Aug 2024 14:23:59 GMT

The DNS settings in Unleashed only affect the APs, not your clients.

Do you have a laptop to do testing with?

Re: Trouble with Mobile apps using Unleashed

Chrispygreen — Sat, 31 Aug 2024 11:29:56 GMT

Thanks Squozen,

Yes I have a laptop for testing.

Re: Trouble with Mobile apps using Unleashed

Squozen — Mon, 02 Sep 2024 07:49:23 GMT

First thing I would test is making sure that a 1500-byte packet with the no-fragment bit set can reach your router and the internet (eg, 8.8.8.8).