topic Re: 200.16 GA (200.16.7.0.325) - No 5GHz in Unleashed

200.16 GA (200.16.7.0.325) - No 5GHz

gritech — Mon, 29 Jul 2024 18:41:03 GMT

Has anyone else had all their 5GHz manual channel configs wiped out and no 5GHz clients on 200.16.7.0.325? No 5GHz clients after resetting manual channels nor with auto 5GHz channels.

Reverting to 200.15.6.112.54 and all is back to normal.

All R350 APs

Re: 200.16 GA (200.16.7.0.325) - No 5GHz

sanjay_kumar — Wed, 14 Aug 2024 01:59:47 GMT

Hi @gritech,

We are currently looking into the issue. We are suspecting the issue could be related to specific settings causing this, Could you please share your config backup with me so that I can check on the issue?

Also, the debug file will be very helpful here to diagnose the issue. You can get it from Admin & Services >> Administration >> Diagnostics >> Debug Info >> Select All components >> Apply >> Click on Save Debug File.

You can send me a private message.

Regards,
Sanjay Kumar

Re: 200.16 GA (200.16.7.0.325) - No 5GHz

gritech — Wed, 14 Aug 2024 02:36:28 GMT

Would the 200.15 config be helpful? I'm currently on 200.15.6.212.14 and all went well with the update from 200.15.6.112.54. I have not tried 200.15.6.212.14 -> 200.16.7.0.325.

I may have a 200.16 config backup, but since I reverted quickly both times I tried it I don't think I kept the backups. I will check tomorrow.

Re: 200.16 GA (200.16.7.0.325) - No 5GHz

sanjay_kumar — Wed, 14 Aug 2024 02:39:17 GMT

Hi,

200.15 config should be fine for now, I can check in lab. If I'm not able to reproduce the issue then you can share the 200.16 config backup tomorrow.

Please share the login credentials as well.

Re: 200.16 GA (200.16.7.0.325) - No 5GHz

gritech — Wed, 14 Aug 2024 02:53:26 GMT

I'll send the configs tomorrow when I'm back at work.

Re: 200.16 GA (200.16.7.0.325) - No 5GHz

sanjay_kumar — Wed, 14 Aug 2024 05:56:27 GMT

Hi,

We are able to reproduce the issue inhouse, no need for the config backup.
We are working on the issue, I will keep you posted

As a workaround, we can disable the manual settings like Channel and Channelization and then upgrade which should work fine.
Because the issue is happening when we upgrade with manual settings enabled for Channel Channelization on the AP settings.

Re: 200.16 GA (200.16.7.0.325) - No 5GHz

gritech — Wed, 14 Aug 2024 14:28:58 GMT

Ok, I'm glad it was reproduceable. In my case, even after re-doing the manual channels (the channel settings took a couple of tries set them, OK, go back in and they were gone), there was still no 5GHz. Same when I tried setting all to automatic.

In your test, did the 5GHz work after re-doing the manual channels or setting to Auto after the upgrade, or was the 5GHz permanently "broken" after the upgrade with manual settings?

Re: 200.16 GA (200.16.7.0.325) - No 5GHz

sanjay_kumar — Thu, 15 Aug 2024 04:10:48 GMT

Hi,
You can do the upgrade, if you face the issue with the channels, just disable the 5 Ghz from the Global prompt and re-enable it. This will make the channels available again and the issue will be solved.

Re: 200.16 GA (200.16.7.0.325) - No 5GHz

gritech — Thu, 15 Aug 2024 12:21:24 GMT

Thank you, I will try that next time I have a window to update.