topic Re: Wrong Device Firmware in Unleashed

Wrong Device Firmware

smuglar — Fri, 05 Apr 2024 10:02:16 GMT

Good day, I have a problem where the Ruckus Unleashed sees a device as an android device and it will fall under the policy to block it. This is not the first time this happens, prior to the current firmware update it used to do this but it would say its an apple device. I thought the issue was fixed but today out of nowhere it shows a Windows 11 laptop as an Android device. SOS... I don't know why Ruckus would confuse firmware like that, its really disrupting the workplace now. I'm using 2 R510 Access Points

Re: Wrong Device Firmware

sanjay_kumar — Sun, 07 Apr 2024 01:38:31 GMT

Hi @smuglar

Can you confirm the Unleashed version running?

Re: Wrong Device Firmware

smuglar — Tue, 09 Apr 2024 10:05:40 GMT

Here is the version of the current R510 version on my device

200.15.6.12.304

Thank you

Re: Wrong Device Firmware

smuglar — Fri, 19 Apr 2024 08:00:40 GMT

Hi, I upgraded firmware to 200.15.6.112.52 and it still gives the same problem... Its bad I tell you... We cant work... Is there are support email I can talk directly to Dell people

Re: Wrong Device Firmware

thiago_sampaio — Wed, 03 Jul 2024 12:35:14 GMT

Hi smuglar,

Did you resolve it somehow? I have the same problem?

Re: Wrong Device Firmware

smuglar — Wed, 03 Jul 2024 19:49:33 GMT

After some investigations I found out that the reason that it gets the wrong firmware or OS is that it reads firmwarw foe devices that had connected via Bluetooth. Some cases they try hotspot their phones using the laptop... So that's what I got. Just delete the Bluetooth device and you should be fine.

Re: Wrong Device Firmware

smuglar — Fri, 05 Jul 2024 07:37:08 GMT

Hi, it turned out to be the phones they connect to the laptops via Bluetooth that's causing the problem. If you delete the Bluetooth device from their systems they should be good to go. I hope Ruckus fix the issue even though the device is EOL.