topic Re: New Units Still No Power in Unleashed

New Units Still No Power

Ruckus2 — Wed, 12 Jun 2024 12:11:50 GMT

Hi there,

I have now received two replacement units. Both units also had no power despite connecting to the POE and 12 volt plug. The same 12 volt plug has no problem powering other devices, so I know the plug is working fine.

Seems very strange that both new units would not power on either.

What else can be done besides continuing to receive new units? Is there a possible technical issue here?

Re: New Units Still No Power

Imran_ruckus — Wed, 12 Jun 2024 13:30:12 GMT

Hello @Ruckus2

Greetings!!!

Thank you for your response and the update.

As per the case description, I understand that your RUCKUS Access Points are not powering up.

To troubleshoot the Access Point with the Red PWR LED, I recommend connecting it to an external 12VDC power adapter separately, without utilizing the Switch PoE port cable. You can typically find a suitable 12VDC adapter connected to your ISP's Router or Modem-Router combo device, as depicted in the provided screenshot.

Once connected, please attempt to reset the Access Point physically following the instructions outlined in the following resource:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

For guidance on setting up Ruckus Unleashed using the web interface, you may refer to the following YouTube video:

https://www.youtube.com/watch?v=j8I5aVwMNMg

After resetting the Access Point, observe if there are any changes in the LED status.

Thank you once again for your patience and understanding as we work towards resolving this issue.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: New Units Still No Power

Imran_ruckus — Wed, 12 Jun 2024 13:36:09 GMT

Hello @Ruckus2

Greetings!!!

Thank you for your response and the update.

As per the case description, I understand that your RUCKUS Access Points are not powering up.

Once connected, please attempt to reset the Access Point physically following the instructions outlined in the following resource:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

For guidance on setting up Ruckus Unleashed using the web interface, you may refer to the following YouTube video:

https://www.youtube.com/watch?v=j8I5aVwMNMg

After resetting the Access Point, observe if there are any changes in the LED status.

Thank you once again for your patience and understanding as we work towards resolving this issue.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: New Units Still No Power

Ruckus2 — Wed, 12 Jun 2024 19:08:23 GMT

Thank you for your reply. I did exactly as you instructed. The units when plugged in are not showing any lights with either power source. Is it possible I am receiving the same unit back? It seems odd that two replacement units in a row would not power up.

It is imperative I have this working by next week. I appreciate your help to resolve this.

Thank you.