topic Re: Constant "Heartbeat Loss" events with R710s in Unleashed

Constant "Heartbeat Loss" events with R710s

kevin_vasko — Sun, 11 Jun 2017 00:30:20 GMT

I've got 2 Ruckus R710s. They seem to be disconnecting for some reason. Clients never lose "Wifi" but the internet seems to die when it happens. These are the messages I'm seeing.

2017/06/10 19:08:16High AP[Upstairs@2c:c5:d3:1a:7f:20] joins with uptime [249174] s and last disconnected reason [Heartbeat Loss]2017/06/10 19:08:10High AP[Downstairs@2c:c5:d3:21:46:60] joins with uptime [268956] s and last disconnected reason [Heartbeat Loss]2017/06/10 17:08:05High AP[Upstairs@2c:c5:d3:1a:7f:20] joins with uptime [241963] s and last disconnected reason [Heartbeat Loss]2017/06/10 17:07:59High AP[Downstairs@2c:c5:d3:21:46:60] joins with uptime [261746] s and last disconnected reason [Heartbeat Loss]2017/06/10 15:08:24High AP[Upstairs@2c:c5:d3:1a:7f:20] joins with uptime [234782] s and last disconnected reason [Heartbeat Loss]2017/06/10 15:08:18High AP[Downstairs@2c:c5:d3:21:46:60] joins with uptime [254565] s and last disconnected reason [Heartbeat Loss]2017/06/10 13:08:14High AP[Upstairs@2c:c5:d3:1a:7f:20] joins with uptime [227572] s and last disconnected reason [Heartbeat Loss]2017/06/10 13:08:07High AP[Downstairs@2c:c5:d3:21:46:60] joins with uptime [247354] s and last disconnected reason [Heartbeat Loss]2017/06/10 11:08:26High AP[Downstairs@2c:c5:d3:21:46:60] joins with uptime [240173] s and last disconnected reason [Heartbeat Loss]2017/06/10 11:08:04High AP[Upstairs@2c:c5:d3:1a:7f:20] joins with uptime [220362] s and last disconnected reason [Heartbeat Loss]2017/06/10 09:08:24High AP[Upstairs@2c:c5:d3:1a:7f:20] joins with uptime [213182] s and last disconnected reason [Heartbeat Loss]

Re: Constant "Heartbeat Loss" events with R710s

michael_brado — Mon, 12 Jun 2017 21:10:08 GMT

High AP uptime indicates the are not rebooting. Problem appears to be Network between APs and controller.
See KBA-3945 and KBA-1658 for some more background.

Re: Constant "Heartbeat Loss" events with R710s

kevin_vasko — Mon, 12 Jun 2017 21:29:09 GMT

Sorry about that Michael. I made two posts. https://forums.ruckuswireless.com/ruc...

After i posted the first one it stated that the thread could not be found and was removed by administrator. I posted again (this post) and it did it again. I assumed at that point the threads have to have approved before they get put on the forum.

Re: Constant "Heartbeat Loss" events with R710s

hyosang_choi — Tue, 13 Jun 2017 01:42:06 GMT

Check your poe switch.

If your switch is unit made by cisco,check log.

If you can find frequently up/down log, plz disable EEE function.

If that is not, it's issue for network side.

You can find article about EEE bug below.

https://support.ruckuswireless.com/answers/000006303

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCus35889/?referring_site=bugquickviewclick

https://quickview.cloudapps.cisco.com/quickview/bug/CSCus35889

Regards.

Re: Constant "Heartbeat Loss" events with R710s

kevin_vasko — Tue, 13 Jun 2017 02:22:55 GMT

The PoE switch is a Dell Powerconnect 5524p. Unfortunately, I cannot see the support documents as I don't have a ruckus subscription. Is this problem specific to Cisco switches? Would it have the same problem with the Dell PowerConnect?

Since setting the static IP on the master ruckus unit it hasn't disconnected once and nothing seems to be appearing in the logs.

Re: Constant "Heartbeat Loss" events with R710s

hyosang_choi — Tue, 13 Jun 2017 03:17:28 GMT

Yes. that's specific issue on cisco side.

Check network status.

Re: Constant "Heartbeat Loss" events with R710s

kevin_vasko — Tue, 13 Jun 2017 03:22:03 GMT

It's not losing a physical link from what i can tell (or don't see it in the logs). It hasn't dropped once after setting a static ip.