topic Re: WLAN Priority - unable to select "Specific" for Service Schedule in Unleashed

WLAN Priority - unable to select "Specific" for Service Schedule

jcowking — Wed, 22 May 2024 14:57:11 GMT

I've got an unleashed set up, I am a basic user.

Have set up various wifi networks in my house, all work fine but all are unrestricted. Setting up a new one for the kids and wanted to restrict hours they could use it.

I navigate to WLAN Priority, but am unable to select (the web interface just doesn't allow me to) "Specific" (from where, I understand, I would be able to set the hours of network availability).

Any ideas?

Thanks

Re: WLAN Priority - unable to select "Specific" for Service Schedule

Ayush_Tripathi — Wed, 22 May 2024 16:11:16 GMT

hello @jcowking

Could you please confirm what is the unleashed firmware version on the APs ?

You can configure the service schedule time in the WiFI network>>WLAN>>Show advance option>>WLAN priority option>>Service schedule

Re: WLAN Priority - unable to select "Specific" for Service Schedule

jcowking — Wed, 22 May 2024 17:41:40 GMT

Hi - yes I know where to configure the selection, but I am not able to select the "Specific" option button in the web interface. It's not disabled, it simply will not allow me to select it, despite clicking on it (many times!!!)

firmware version is up to date:

200.15.6.112.54

Re: WLAN Priority - unable to select "Specific" for Service Schedule

jcowking — Wed, 22 May 2024 17:43:54 GMT

This will not select! Running windows 11, Edge 124.0.2478.51 (Official build) (64-bit)

Re: WLAN Priority - unable to select "Specific" for Service Schedule

Ayush_Tripathi — Thu, 23 May 2024 10:09:23 GMT

Hello @jcowking

Could you please try this from the Mozilla Firefox browser ?

Re: WLAN Priority - unable to select "Specific" for Service Schedule

jcowking — Thu, 23 May 2024 10:24:15 GMT

So, I tried this and I am still not able to select "Specific".

I am, however (with both Mozilla and Edge) able to select "Always off" and toggle happily back to "Always on". It's just the "Specific" selection that I am unable to make.

Re: WLAN Priority - unable to select "Specific" for Service Schedule

Ayush_Tripathi — Thu, 23 May 2024 17:07:32 GMT

Hello @jcowking

Could you please try to reboot the unleashed AP and check it that option works, please take the configuration backup before the reboot.

Admin&Services>>Backup &Restore>>Backup

Re: WLAN Priority - unable to select "Specific" for Service Schedule

jcowking — Fri, 24 May 2024 10:47:17 GMT

Thanks for your continued help on this. I took the back up, restarted the "Master" (I checked the slaves also restarted), and logged back in. But the same problem persists 😞

Is there any set up in which this option would be disabled? Should I be enabling anything else in advance of trying this? I have checked other web pages on this and one thing that came to light was that the system time needed to be synced with a time server - I checked and mine is, with ntp.ruckuswireless.com

Anything else to try? Seems so strange as this must be pretty basic set up functionality

Thanks again

Re: WLAN Priority - unable to select "Specific" for Service Schedule

Ayush_Tripathi — Sat, 25 May 2024 16:54:11 GMT

Hello @jcowking

Could you please try to downgrade the firmware version to 200.15.6.112.52, or if you have backup of this version please try to restore it and check.

Re: WLAN Priority - unable to select "Specific" for Service Schedule

jcowking — Tue, 18 Jun 2024 20:36:57 GMT

So none of the above worked, unfortunately. I did have another thought. Could it have anything to do with the fact that I have 3 networks set up rather than just one?

Re: WLAN Priority - unable to select "Specific" for Service Schedule

jcowking — Tue, 18 Jun 2024 20:38:28 GMT

Could it have anything to do with the fact I have 3 networks set up rather than just one?

There's no option to downgrade my firmware - i'm stuck at this one from the dropdown box.