topic Re: R720 unstable connection in Unleashed

R720 unstable connection

ljplewis — Sun, 19 May 2024 13:16:41 GMT

Hi all,

I have seen all the posts about the slow speed, which I am also having on the 5Ghz band, but with the latest 200.15.6.112.54 firmware I am having not only speed issues but connection stability as well. I have done a full reset and left the AP on auto, allowing the BSSID to be on both 2.4Ghz and 5Ghz band. I either get extremely slow upload speeds like a Phy link speed of 3Mbps, or the client disconnects. Here is the config below. As far as I know this device shouldn't perform this poorly? My client also show wifi gen 4 is being used and not wifi gen 5 on the 2.4Ghz connection.

From all the other issues I have seen with the R720, was this just a bad product, or is it the unleashed firmware that is really damaging here?

AP:
ID:
1:
MAC Address= xx:xx:xx:xx:xx:xx
Model= r720
Approved= Yes
Device Name= RuckusAP
Device Role= Master
Description=
Location=
GPS=
CERT = Normal
Bonjour-policy=
Bonjour-fencing=
Group Name= System Default
Channel Range:
A/N= 36,40,44,48,52,56,60,64,100,104,108,112,116,120,132,136,149,153,157,161 (Disallowed= 124,128)
B/G/N= 1,2,3,4,5,6,7,8,9,10,11,12,13 (Disallowed= )
Radio a/n:
Channelization= Auto
Channel= Auto
WLAN Services enabled= Yes
Tx. Power= Auto
WLAN Group Name= System Default
Call Admission Control= OFF
Protection Mode= 2
Radio b/g/n:
Channelization= Auto
Channel= Auto
WLAN Services enabled= Yes
Tx. Power= Auto
WLAN Group Name= System Default
Call Admission Control= OFF
Protection Mode= 2
Override global ap-model port configuration= No
Network Setting:
Protocol mode= IPv4-Only
Device IP Settings= DHCP
IP Address= 192.168.1.35
Netmask= 255.255.255.0
Gateway= 192.168.1.1
Primary DNS Server= 192.168.1.5
Secondary DNS Server=
Mesh:
Status= Disabled
LLDP:
Status = Use Parent Setting
LAN Port:
0:
Interface= eth0
Dot1x= None
LogicalLink= Down
PhysicalLink= Down
Label= 10/100/1000 Port1
1:
Interface= eth1
Dot1x= None
LogicalLink= Up
PhysicalLink= Up 2500Mbps full
Label= 100/1000/2500 PoE Port2
802.3af PoE Tx. chain= 2
LACP State= false

Re: R720 unstable connection

Vineet_nejwala — Mon, 20 May 2024 14:10:11 GMT

Hi @ljplewis

Can you please create a Ruckus TAC ticket to perform a live debug and also once for performance make sure AP is on power mode at or above and not af.

https://support.ruckuswireless.com/contact-us

Best Regards

Vineet

Re: R720 unstable connection

ljplewis — Mon, 20 May 2024 15:07:42 GMT

I will create a TAC ticket, I currently have the AP in bt mode.

Re: R720 unstable connection

ljplewis — Thu, 18 Jul 2024 23:45:30 GMT

Sadly as I am not a Ruckus registered client. They are not willing to help. Even if this appears to be a firmware bug.

Re: R720 unstable connection

ljplewis — Sun, 11 Aug 2024 01:49:23 GMT

I have checked the AP is correctly in BT mode, even connected a serial console. Sadly the best I can get is around 238Mbps for a single client on the 5Ghz. Commscope isn't willing to assist. This appears to be a firmware bug with the unleashed. Still the AP has very low latency that is solid. Just really sad about the speed being this poor.