topic Re: Announcement: Unleashed 200.15 MR GA (200.15.6.112.52) Product Guides Published on RUCKUS Suppor in Unleashed

Announcement: Unleashed 200.15 MR GA (200.15.6.112.52) Product Guides Published on RUCKUS Support Po

jenniferbush — Mon, 08 Apr 2024 13:43:31 GMT

Hello All,

The RUCKUS Unleashed 200.15 MR GA Product Guides have been published on the RUCKUS Support Portal.

RUCKUS Unleashed 200.15.6.112.52 Release Notes

https://support.ruckuswireless.com/documents/4761

RUCKUS Unleashed R350e AP Quick Setup Guide

https://support.ruckuswireless.com/documents/4762

Note: HTML and PDF versions of the product guides are available in the document portal (https://docs.commscope.com).

Re: Announcement: Unleashed 200.15 MR GA (200.15.6.112.52) Product Guides Published on RUCKUS Suppor

RUCSAK — Tue, 09 Apr 2024 00:07:14 GMT

so does this fix the apple / IOS devices and other devices with poor signal and IOS devices roaming between APs? Because so far, after updating, I see more devices being listed as poor and moderate for signal, where even before the reboot there were none in that condition, they were all excellent - this version seems to not fix all the issues that were introduced in 200.15, and seems like a significant download from 200.14.

Re: Announcement: Unleashed 200.15 MR GA (200.15.6.112.52) Product Guides Published on RUCKUS Suppor

RUCSAK — Tue, 09 Apr 2024 00:22:38 GMT

Well this version is certainly got issues with IOS devices, after an iphone goes to sleep, it will not reconnect to the wifi. I will revert back to 200.14 again..... really wished Rukus could have got this version corrected/working properly.

Re: Announcement: Unleashed 200.15 MR GA (200.15.6.112.52) Product Guides Published on RUCKUS Suppor

username — Tue, 09 Apr 2024 12:34:58 GMT

I have had massive issues with 200.15 with IOS devices...again.... Rolling back to 200.14. Not happy.

Re: Announcement: Unleashed 200.15 MR GA (200.15.6.112.52) Product Guides Published on RUCKUS Suppor

Squozen — Tue, 09 Apr 2024 17:23:13 GMT

Yep, this release looks to be significantly more broken than the previous build.

Re: Announcement: Unleashed 200.15 MR GA (200.15.6.112.52) Product Guides Published on RUCKUS Suppor

wootsuit — Wed, 10 Apr 2024 15:05:29 GMT

😭

Re: Announcement: Unleashed 200.15 MR GA (200.15.6.112.52) Product Guides Published on RUCKUS Suppor

ryanww — Wed, 10 Apr 2024 15:37:56 GMT

I second this. It's very rough.

Re: Announcement: Unleashed 200.15 MR GA (200.15.6.112.52) Product Guides Published on RUCKUS Suppor

sanjay_kumar — Fri, 12 Apr 2024 03:32:30 GMT

Hi Everyone,

We are actively working on the issue to find the root cause. So far we are not able to reproduce the issue but we are trying multiple scenarios. However we are missing some information the setup\settings customers are using.

So far the issues reported are
1. Home pad mini devices are still having connectivity issue.
2. iphone\iPAD Pro devices are having roaming issue.
3. iPhone\iPAD pro are having connectivity issue after waking from sleep mode.

Can someone help us to provide the below information? it will be very helpful for us to address the issue faster.

1. Apple device software version.
2. AP Model.
3. Wlan settings, like WPA2 or WPA3 etc.

I understand most of the users are already downgraded to 200.14, but trying to see if any customer is still on 200.15 or can upgrade to 200.15 to get the below information.

For "Home pad mini devices are still having connectivity issue"

a. Can you confirm if the 802.11r was enabled during the issue?
b. Could you share "Client connectivity" log from Diagnostics tab?
c. Debug file under "Diagnostics >> Debug Info tab"

For "iphone\iPAD Pro devices are having roaming issue"

a. Could you share "Client connectivity" log from Diagnostics tab?
b. Debug file under "Diagnostics >> Debug Info tab"

Re: Announcement: Unleashed 200.15 MR GA (200.15.6.112.52) Product Guides Published on RUCKUS Suppor

sanjay_kumar — Wed, 17 Apr 2024 09:16:39 GMT

Hi Everyone,

We were able to reproduce the Roaming issue and the we have fixed it, we have a QA build available which is tested and production capable.

@username @ryanww @wootsuit @Squozen will it be fine if you can you help us to load the image and check if is working for you?
This will help us to get the confirmation from the customer setup as well?

Re: Announcement: Unleashed 200.15 MR GA (200.15.6.112.52) Product Guides Published on RUCKUS Suppor

wootsuit — Wed, 17 Apr 2024 12:40:20 GMT

I may be able to test a QA build -- will rollback be an option if it doesn't work out?

Re: Announcement: Unleashed 200.15 MR GA (200.15.6.112.52) Product Guides Published on RUCKUS Suppor

ryanww — Wed, 17 Apr 2024 13:48:14 GMT

Yeah, I can test.

Re: Announcement: Unleashed 200.15 MR GA (200.15.6.112.52) Product Guides Published on RUCKUS Suppor

sanjay_kumar — Wed, 17 Apr 2024 16:44:49 GMT

HI @wootsuit

Thanks.
Yes, you can roll back like normal steps.
I will share the link separately to you.

Re: Announcement: Unleashed 200.15 MR GA (200.15.6.112.52) Product Guides Published on RUCKUS Suppor

sanjay_kumar — Wed, 17 Apr 2024 16:45:11 GMT

Hi @ryanww

Thank you, I will share the link separately to you.

Re: Announcement: Unleashed 200.15 MR GA (200.15.6.112.52) Product Guides Published on RUCKUS Suppor

username — Wed, 17 Apr 2024 21:17:09 GMT

Same as @wootsuit said, I can test it, but I want the option to rollback should it fail.

Re: Announcement: Unleashed 200.15 MR GA (200.15.6.112.52) Product Guides Published on RUCKUS Suppor

sanjay_kumar — Thu, 18 Apr 2024 03:05:41 GMT

@ryanww Can you confirm the AP model please.

Re: Announcement: Unleashed 200.15 MR GA (200.15.6.112.52) Product Guides Published on RUCKUS Suppor

sanjay_kumar — Thu, 18 Apr 2024 03:11:32 GMT

@ryanww Can you confirm the AP model please.

Re: Announcement: Unleashed 200.15 MR GA (200.15.6.112.52) Product Guides Published on RUCKUS Suppor

sanjay_kumar — Thu, 18 Apr 2024 03:12:01 GMT

@wootsuit Can you confirm the AP model please.

Re: Announcement: Unleashed 200.15 MR GA (200.15.6.112.52) Product Guides Published on RUCKUS Suppor

ryanww — Thu, 18 Apr 2024 03:58:35 GMT

I have r710, r610 and r650

Re: Announcement: Unleashed 200.15 MR GA (200.15.6.112.52) Product Guides Published on RUCKUS Suppor

username — Thu, 18 Apr 2024 05:16:52 GMT

I can test

Re: Announcement: Unleashed 200.15 MR GA (200.15.6.112.52) Product Guides Published on RUCKUS Suppor

Squozen — Thu, 18 Apr 2024 13:13:40 GMT

I can test, I have R650 and R750 APs.